1st Level Support IT

Role overview

This position is for an IT first-level support specialist based in Offenbach, Hesse, Germany. The role focuses on handling incoming customer issues, supporting Microsoft 365, maintaining Windows workstations, and assisting with the administration of selected infrastructure and communication systems.

Key responsibilities

• Receive customer requests and technical incidents through the hotline and process them efficiently.
• Provide initial troubleshooting support and route cases to the appropriate internal teams when needed.
• Work on resolving faults and identifying the root cause of technical disruptions.
• Help maintain stable and reliable system availability.
• Support users with everyday IT issues and provide first-line assistance.
• Act as helpdesk support for Microsoft 365, including answering requests and delivering practical solutions.
• Manage and maintain the Microsoft 365 environment.
• Pre-qualify tickets, assess them initially, and prepare them for Lvl1/Lvl2 handling.
• Classify support tickets and forward prepared cases to Level 2 support.
• Create and update documentation in the internal wiki and the TANSS ticketing system.
• Prepare help materials and written guidance for internal use and for customers.
• Handle client administration for Windows workstations.
• Maintain and support Windows computers, including software and hardware setup and configuration.
• Support additional product areas as required.
• Administer and support Securepoint security products.
• Support and configure Starface telephony solutions, including appliances, Cloud Edition, and UCC clients.
• Set up and administer Azure, TerraCloud, and Microsoft Hyper-V environments.

Requirements

• Completed training as an IT specialist for system integration (FISI) or a similar qualification with initial professional experience; career changers are also welcome.
• Good spoken and written German.
• Enjoy working with customers and IT systems.

Benefits

• Supportive team environment with a dynamic, humorous atmosphere and a friendly company culture.
• Flat organizational structure and short decision-making paths for smooth collaboration.
• Flexible working hours and working models, including the option to work from home.
• Permanent employment contract for long-term stability.
• Competitive compensation with extensive social benefits.
• Modern workplaces in bright offices with free drinks, lunch in the canteen, fruit, coffee, snacks, and free on-site parking.
• Option to use a company bike, including an e-bike, for private purposes.
• Possibility of receiving a company car.
• Germany Ticket provided as a job ticket.
• Choice of modern company laptops and mobile phones.
• Structured onboarding and personal induction from day one.
• Regular training, development plans, internal knowledge sharing, workshops, and open exchange to build new skills over time.
• Opportunity to grow with a fast-developing company and help shape a future-oriented working environment.

Additional information

Please include your earliest possible start date and your salary expectation with your application.