Assistant Store Lead (Botany)

Your role

As an Assistant Store Lead in One NZ’s retail team, you will act as a key support person on the shop floor, motivating and directing Customer Champions while helping deliver an excellent customer experience. You will contribute to sales performance, assist with bringing in new team members, support their growth, and help keep daily store activity organised and efficient. The role suits someone who enjoys a busy, energetic environment and wants to contribute to a more connected Aotearoa New Zealand.

This is a full-time position of 40 hours per week. You must be available to work rostered shifts from Monday through Sunday at the Botany Downs store in Auckland.

What you'll do

• Help lead and encourage a team of Customer Champions alongside the Retail Lead.
• Work with the Retail Lead, Area Lead, Market Lead, HRBP, and People & Planning teams to identify staffing needs and build practical rosters.
• Make sure customers leave with an outstanding retail experience that meets and exceeds expectations.
• Contribute strongly to sales goals and work to exceed targets.
• Support recruitment activities with the Retail Lead and Talent Acquisition team, and help onboard new people.
• Assist in developing team capability in partnership with the Retail Lead and Enablement team.
• Support smooth, well-run store operations day to day.

What you should bring

You should have retail or telecommunications experience, along with a strong record of meeting sales targets and providing high-quality customer service. Previous exposure to coaching, mentoring, or managing others for 6 to 12 months is preferred, and you should be keen to move further into people leadership. The job also requires comfort with rotating shifts, including evenings and weekends, plus a genuine interest in technology and ongoing learning through hands-on experience and support from colleagues.

What you will receive

• Sales commission in addition to base pay.
• Training, coaching, and mentoring from experienced industry professionals.
• Clear career pathways into business sales, management, and other parts of One NZ.
• Fully subsidised Southern Cross health insurance for you and your family.
• Lifestyle leave options, including the ability to buy an extra week or two of annual leave.
• Discounts on One New Zealand products and services.
• Recognition initiatives to celebrate sales success.

Why One NZ

One NZ focuses on building a better-connected Aotearoa through simpler, smarter products and services. The company values diversity of thought, background, and perspective, and is Rainbow Tick certified. Retail staff are seen as the face and voice of the brand, with every customer interaction helping to build trust and connection. This is an opportunity to grow your skills, work with modern technology, and be part of a team that values care, community, and career development.

Recruitment notes

Because of the urgency of the role, preference will be given to people already based locally. To be considered, you must be a New Zealand citizen, a resident, or hold a valid work visa with at least 18 months remaining. As part of the hiring process, criminal and credit background checks will be carried out. Please only proceed if you are comfortable with these checks.