- خبرة
- 5+ yrs
- مرتب
- —
- الوظائف الشاغرة
- 1
- تم النشر
- لا مزيد من التفريغ
- Work mode
- العمل من المنزل
- Eligibility
- Professionals with a background in customer success, account management, or dealership operations in automotive retail, F&I, auto finance, or related SaaS environments are encouraged to apply. Experience with dealership titles, payoffs, funding, accounting, or multi-rooftop dealer groups is esp…
- Resume
- Required to apply
المسمى الوظيفي
Role overview
EPIC is looking for a Dealer Customer Success Manager to support large dealership groups as they adopt and scale the National Loan Payoff Clearinghouse (NLPC), powered by EPIC. In this position, you will manage a portfolio of dealer relationships and help improve one of retail automotive's most time-consuming challenges: loan payoffs and lien releases.
What you will be responsible for
- Manage customer relationships after the sale, guiding dealership groups from initial kickoff through renewal and growth.
- Run onboarding and change-management efforts so dealers can access NLPC through the web portal and DMS-based workflows with a clear plan for success.
- Review existing payoff, lien release, and title operations, then help design more efficient future-state workflows built on standardized NLPC infrastructure.
- Increase adoption across F&I, accounting, title, and operations teams by training users and creating practical, repeatable playbooks.
- Measure and share business impact in dealership terms, including shorter payoff-to-title timelines, less rework and fewer errors, and stronger profit protection.
- Spot and pursue expansion opportunities across additional rooftops, departments, and use cases such as leases and equity payouts.
- Represent dealer needs internally by passing real workflow requirements to product, operations, and integrations teams.
What we are looking for
- At least 5 years of experience in customer success, account management, or dealer operations within automotive retail, F&I, auto finance, or a related SaaS environment.
- Practical knowledge of dealership titles, payoffs, funding, or accounting; experience with multi-rooftop operations or dealer groups is advantageous.
- Strong process-improvement and change-management abilities, with a talent for simplifying complex workflows and gaining buy-in from both executives and frontline users.
- Comfort using software platforms and integrations, including DMS systems, lender portals, or similar tools.
- A data-focused approach and the ability to connect workflow improvements to time savings, lower operational risk, and profit impact.
Why this opportunity stands out
Loan payoff and lien release workflows remain highly inefficient because they are fragmented across 50 states, thousands of lenders, and inconsistent processes. The NLPC, powered by EPIC, replaces that manual approach with efficient, reliable, and transparent digital workflows that can reduce title work from weeks to days, protect gross profit, and keep vehicles moving.
About EPIC and NLPC
EPIC provides financial infrastructure for the automotive ecosystem by replacing fragmented, manual payoff and title-release processes with a secure digital network. The National Loan Payoff Clearinghouse (NLPC), powered by EPIC, serves as a national standard for loan payoffs, lien releases, and title transparency, allowing dealers, lenders, and insurers to connect through standardized workflows that reduce errors, lower costs, and improve profitability.