Concierge

Overview

Mandarin Oriental, Doha is hiring a Concierge to join the Front Office team. This position plays a key role in delivering a refined five-star experience to guests and supporting the broader Rooms Division mission with a strong focus on guest satisfaction, service quality, and thoughtful personal attention.

Mandarin Oriental is a globally recognized luxury hotel group known for exceptional properties in prime destinations, combining Asian heritage with contemporary luxury service. Mandarin Oriental, Doha is a boutique-style urban retreat in Msheireb Downtown Doha, close to Souq Waqif, the Museum of Islamic Art, and the West Bay business district.

The ideal candidate brings a service-first mindset, integrity, respect, and a collaborative approach, with the ability to anticipate needs and act responsibly in a fast-paced luxury hospitality setting.

Key duties

• Engage guests in purposeful conversations to understand their personal preferences and expectations.
• Stay ahead of guest needs by anticipating requests and making every effort to create a memorable stay.
• Offer accurate directions and guidance for guests traveling beyond the hotel.
• Handle guest questions and requests with strong communication skills, coordinating with other departments and available resources when needed.
• Keep an up-to-date daily log in GoConcierge covering requests, reservations, and confirmations.
• Share key information with management and team members about in-house and external events, available resources, and any potential issues.
• Support guests with recommendations and arrangements for sightseeing, shopping, arts, and cultural experiences.
• Assist with airline flight confirmations and bookings where required.

Experience and suitability

Candidates should have at least 2 years of experience in a 5-star hotel setting, including a minimum of 1 year in Concierge, Guest Relations, or Front Office roles. Strong attention to detail, the ability to manage multiple tasks, and a track record of delivering excellent customer service are essential. Prior work experience in the Middle East will be considered an advantage.

Benefits and rewards

• Structured learning and development opportunities throughout different career stages.
• MOstay: complimentary nights and special room rates for colleagues and their loved ones at participating locations worldwide.
• Health and colleague wellness programmes to support work-life balance and wellbeing.
• Retirement plan options based on service length and role.
• Competitive pay and benefits package.
• Transportation and housing provided.
• Relocation support and vacation tickets.

Additional information

Mandarin Oriental values teamwork, integrity, respect, responsibility, and continuous growth. The company encourages a “fan of the exceptional” mindset and seeks colleagues who are committed to delivering memorable service with professionalism and care.