Engagement Manager

About Workday

Workday is a large public company known for its AI-powered platform that helps organisations manage people, money, and agents. The company emphasises integrity, empathy, collaboration, and optimism, and it aims to create meaningful work where employees are supported to grow, take smart risks, and contribute over the long term.

About the Team

The team sits within Sana at Workday and is focused on transforming how people access and use knowledge through artificial intelligence. The group works with customers to solve problems, design practical solutions, and implement them so adoption leads to real business outcomes. The broader goal is to influence how learning and knowledge sharing evolve across industries worldwide.

Role Overview

As an Engagement Manager, you will own some of the company’s most important customer relationships and implementations. You will guide multi-stage enterprise deployments from discovery and solution design through launch, adoption, optimisation, and expansion. The role requires you to act as the central point of accountability for delivery, value realisation, and long-term customer success.

You will coordinate teams across product, solutions, customer success, data, and external partners, while working closely with senior stakeholders on the customer side. The role combines structured project and program leadership with a consultative, commercially aware approach, with responsibility for delivery against scope, budget, and timelines.

What You Will Do

• Own customer engagements from end to end, serving as the main accountable lead for implementation and sustained business value.
• Manage complex deployments for mid-sized and large enterprise accounts, covering discovery, design, go-live, and post-launch improvement.
• Set project scope, plans, schedules, risks, and interdependencies across several work streams.
• Keep delivery aligned to the agreed Statement of Work, including budget, scope, and any necessary trade-offs or change control.
• Coordinate internal teams and outside partners so execution stays aligned with project objectives.
• Build trusted relationships with executive sponsors and key decision-makers on the customer side.
• Lead steering meetings and executive updates, presenting progress, risks, and measurable business outcomes clearly.
• Match the platform’s roadmap and capabilities to each customer’s strategic goals and success measures.
• Define KPIs and outcome metrics, then monitor and report on progress throughout the engagement.
• Partner with customer project leads and business owners to strengthen adoption, readiness for change, and ongoing improvement.
• Spot opportunities for optimisation and expansion that increase the customer’s realised value.
• Translate business needs into solution designs and implementation plans with support from Solution Engineering and Product.
• Advise customers on strong practices for learning, change management, and digital adoption using the platform’s capabilities.
• Refine customer requests where needed so the final solution remains practical, scalable, and high impact.
• Work with Sales to shape new opportunities, support proposals, and ensure a smooth handoff from presales to delivery.
• Coordinate third-party vendors or partners as part of the project team while remaining accountable for results.
• Share structured customer feedback with Product and Engineering based on deployment experience and customer needs.

What We’re Looking For

We are seeking someone with 3 to 5+ years of progressive experience in enterprise software implementation, management consulting, or customer success/professional services. You should have direct experience leading complex implementation projects in medium or large enterprises, including scope, timeline, budget, stakeholder management, and delivery outcomes.

A bachelor’s degree, or an equivalent foreign qualification, in Business, Management, Information Systems, Computer Science, Engineering, or a closely related subject is required. A master’s degree in a related area is preferred. If you do not hold a bachelor’s degree, an equivalent combination of education and progressively responsible experience may be accepted.

English fluency is required, and additional languages are considered an advantage.

Success Traits

• You stay curious and treat challenges as opportunities to learn.
• You bring strong project and program management ability in complex implementation environments.
• You are confident presenting and communicating with senior and executive-level stakeholders.
• You show resilience, persistence, and determination when work becomes difficult.
• You hold yourself to high standards for planning, execution, and stakeholder coordination.
• You work collaboratively, remain humble, and are open to learning from others.
• You are motivated by the mission of improving how the world learns and creates impact for customers.
• You build strong relationships and influence internal as well as external stakeholders effectively.
• You can handle several engagements at once while keeping structure and clarity.
• You contribute positively to an inclusive team culture.
• You have experience working across cultures and with global customers.

Compensation and Benefits

The primary location pay range is USD 138,200 to USD 207,200 per year. For other U.S. locations, the base salary range is USD 116,600 to USD 207,200 per year. In addition to base pay, this position may qualify for a bonus plan or role-specific commission/bonus, plus annual refresh stock grants. Final compensation depends on factors such as location, experience, skills, job duties, and business need.

Work Arrangement

This role follows a flexible work model that blends office or field time with remote work. Employees are expected to spend at least half of each quarter in person, either in the office or in the field with customers, prospects, and partners, depending on the role. Remote home-office roles may also gather in offices for important moments.

Equal Opportunity and Hiring Notes

The company will consider qualified applicants with arrest and conviction records in line with applicable fair chance laws. It is an equal opportunity employer and welcomes candidates with disabilities and protected veteran status. If you need an accommodation during the hiring process, assistance is available through the company’s recruitment support contact.

Applicants should be aware that the company will not request applications through unofficial websites, nor ask for recruiting fees or payment for consulting or coaching services as part of the hiring process.