Functional Business Analyst

Role overviewThis position is for a Business Functional Analyst based in Mumbai, with an experience requirement of 2 to 6 years. The role centers on working with ERP systems, translating business needs into workable functional solutions, and supporting issue resolution across internal teams.Core responsibilitiesUse ERP knowledge gained over 2 to 6 years to support business analysis and functional delivery.Study the client’s business workflows and align them with the capabilities of the ERP platform.Capture client needs clearly and work with internal teams to drive closure and root-cause analysis.Review client queries, tickets, and change requests, assess the issue, and decide the right functional action or route it to the appropriate solution team.Gather requirements and assist with effort estimation.Partner with QA and stay proactive in identifying and resolving defects.Contribute in an Agile working environment.Manage priorities in a fast-paced, deadline-oriented setting while communicating risks, delays, or blockers in advance.Take part in solution change-request testing, along with pre-go-live and post-go-live sanity checks.Provide functional knowledge transfer sessions to internal teams as needed.Required profileHands-on ERP experience for 2 to 6 years.Strong understanding of business process mapping and functional analysis.Experience in requirement gathering and estimation.Ability to handle tickets, defects, and change requests in a structured way.Comfortable working with QA teams and supporting test cycles.Exposure to Agile delivery methods.Good prioritization, time management, and communication skills.Additional informationLocation: MumbaiEmployment type: Full-time, onsite.