Guest Experience Agent

Role overview

We are seeking a Front Desk Agent in Al Khobar, Eastern, Saudi Arabia who can create a strong first impression, make guest transactions smooth, and help deliver memorable stays through attentive service and useful local guidance.

Key responsibilities

• Welcome guests warmly and set the tone for a positive stay from the moment they arrive.
• Recognize and acknowledge IHG Rewards Club members and returning guests, whether they connect in person or by phone.
• Handle guest booking payments, including taking, managing, and receiving payments accurately.
• Support a quick, efficient, and hassle-free check-in and check-out experience.
• Stay ahead of guest needs by anticipating requests and offering recommendations suited to their preferences.
• Serve as a reliable point of contact for guests, assisting with concerns such as billing questions and dining suggestions.

What we’re looking for

• Strong communication abilities to handle both complaints and compliments with ease.
• Good problem-solving skills with the ability to turn challenges into positive guest experiences.
• Fluency in the local language; additional languages are welcome but not mandatory.
• Comfort with reading, writing, basic arithmetic, and using computers.

What we offer

• A competitive salary aligned with your contribution.
• A full uniform provided for the role.
• Discounts on rooms as part of the employee benefits package.
• Access to strong training and development opportunities.
• A welcoming, inclusive workplace that values different backgrounds and perspectives.
• Support for wellbeing across health, lifestyle, and work through the company’s wellbeing framework.

Additional information

The organization is committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. The workplace culture emphasizes trust, support, acceptance, and collaboration. Candidates who feel they match the spirit of the role are encouraged to consider applying even if they do not meet every single requirement.