Guest Service

About the Company

CapitaLand Group is among Asia’s largest and most diversified real estate organisations, with its headquarters in Singapore. Its business spans real estate investment management and development across more than 260 cities in over 40 countries.

Role Overview

This position supports the day-to-day guest service activities in a serviced residence. The role focuses on creating a welcoming environment that helps residents feel at home while ensuring a high level of satisfaction. The role reports to the Manager or Assistant Manager, Guest Service.

Key Responsibilities

• Support residents with arrival and departure procedures at the front desk.
• Make sure every resident receives prompt attention and assistance.
• Prepare and issue access key cards for apartments.
• Respond proactively to residents’ questions, requests, and service needs.
• Share recommendations for nearby facilities and attractions, and help arrange travel, tours, and restaurant bookings.
• Maintain resident profiles, account details, and apartment availability records in the system.
• Carry out basic bookkeeping tasks.
• Process and verify reservations.
• Assist in onboarding new employees.
• Handle enquiries received through walk-ins, email, and phone, and support follow-up requests.
• Document resident feedback and complaints and escalate them to supervisors or managers as needed.
• Pass messages to residents quickly and accurately.
• Safeguard cash, as well as residents’ valuables and personal belongings.
• Take on any other related duties assigned by management.

Requirements

• At least 2 years of relevant experience, ideally gained in the hospitality sector.
• Fresh entrants with a Degree or Diploma in Hospitality, Hotel Management, or a similar qualification may also apply.
• A strong service mindset and guest-focused approach.
• Willingness to learn and handle a range of duties, including administrative paperwork.
• Prepared to work on shifts.

Benefits

• 5-day work week, aligned with the organisation’s work-life balance culture.
• Flexible benefits and full medical coverage for the employee and family members.
• Access to learning and development opportunities.
• Discounted stays at Ascott serviced residences.
• Support for staff volunteer initiatives.
• Wellness programmes.

Equal Opportunity

CapitaLand follows fair hiring practices and assesses candidates based on merit and alignment with company values. The organisation is committed to providing equal opportunity and maintaining an inclusive workplace regardless of race, gender, age, religion, or nationality.

Selection Note

Only candidates selected for further consideration will be contacted.