Housekeeping Coordinator

Overview

Rosewood AMAALA is seeking a Housekeeping Coordinator to serve as the department’s administrative and communication center. In this role, you will help keep day-to-day housekeeping activities running smoothly while supporting the delivery of pristine cleanliness, structured operations, and highly personalized service in an ultra-luxury hospitality setting.

This position plays an especially important part in a pre-opening environment, where you will help establish the processes, operating procedures, and efficiencies that shape how the housekeeping function will operate from launch onward.

Key Responsibilities

• Organize daily housekeeping activity by assigning rooms, distributing tasks, and prioritizing work based on operational needs.
• Keep room status information current and aligned with Front Office to support smooth guest check-ins and check-outs.
• Act as a coordination point among Housekeeping, Front Office, Engineering, and other departments to ensure issues are resolved quickly.
• Monitor guest preferences, special requests, VIP needs, and maintenance concerns, following up to make sure they are handled on time.
• Assist the Executive Housekeeper in building and rolling out SOPs, service policies, and quality standards consistent with Rosewood expectations.
• Help set up room-status systems, inventory controls, and communication processes between departments.
• Support mock-room setup, snagging follow-up, and pre-opening readiness checks.
• Assist with recruitment coordination, onboarding arrangements, and training schedules for housekeeping associates.
• Help build a service culture centered on precision, excellence, and personalized guest care from the outset.
• Maintain detailed records such as room discrepancy reports, lost-and-found logs, guest request trackers, and daily productivity reports.
• Prepare departmental schedules, reports, and documentation accurately and with discretion.
• Track stock levels for linen, guest amenities, and operating supplies, liaising with procurement and stores when needed.
• Ensure records and documentation meet audit-ready expectations for a luxury hospitality environment.
• Serve as the main communication contact for housekeeping matters, responding clearly, professionally, and promptly.
• Coordinate guest requests with urgency and a strong focus on personalization to reflect Rosewood’s service style.
• Support the delivery of tailored guest experiences by ensuring preferences are communicated and executed correctly.
• Assist with staff schedules, attendance monitoring, and shift coordination.
• Support the onboarding and integration of new team members while reinforcing Rosewood’s culture and values.
• Promote a respectful and collaborative workplace that reflects AMAALA’s diverse and inclusive environment.

Qualifications & Experience

• A diploma or degree in Hospitality Management, or a related discipline, is preferred.
• At least 1–2 years of experience in Housekeeping or Rooms Division within a luxury hotel environment is required.
• Experience in a pre-opening hotel project will be considered an advantage.
• Strong working knowledge of MS Office and hotel operating systems such as Opera, HotSOS, or similar platforms is needed.
• Good English communication skills are essential; Arabic or other languages are a plus.
• The role demands a high level of organization, strong attention to detail, and the ability to manage multiple tasks in a fast-moving setting.

Additional Information

This role is based in Saudi Arabia and is intended for a full-time, on-site arrangement. No salary details, vacancy count, start date, or application deadline were provided in the source.