IT Support (m/f/d) 1st Level

About the Role

EOS, a global leader in industrial 3D printing, is looking for support for its Digital Workplace team in Krailling, Bavaria. The company describes its work culture around technology, purpose, and independence, with a focus on helping shape a better future through responsible manufacturing.

What You’ll Do

• Handle incoming IT incidents and service requests via phone, email, or the ticketing tool, and provide first-level troubleshooting for common issues such as password resets, printer faults, and basic network problems.
• Escalate more complex cases to second-level support or the relevant specialist team.
• Assist with setting up workplaces, rolling out hardware, and installing software.
• Support Windows and Mac environments, as well as applications including Microsoft 365 and other internal business tools.
• Maintain inventories for hardware and software and help with user onboarding and offboarding processes.

What We’re Looking For

• Completed vocational training in an IT-related field, such as a specialist for system integration, or an equivalent qualification.
• At least 2 years of experience in IT support.
• Basic knowledge of Windows operating systems, Microsoft Office, and networking fundamentals.
• Strong service mindset and the ability to work independently.
• Very good German and English skills.

Benefits

• Flexible working arrangements and 30 days of annual leave.
• Support for public transport costs, parking, a job bike, and charging options for electric cars.
• Childcare cost support.
• Access to health and wellbeing courses.
• Targeted learning and development opportunities.
• On-site company restaurant.
• Employee discount and benefit programs.
• Option to take a personal break or sabbatical-like time out.

Additional Information

The employer emphasizes equal opportunity and an inclusive workplace for people from all backgrounds. Applications are requested through the company’s online application system, and email applications are not accepted. A contact person named Lea Seestaller is provided for queries at [email protected].

Company Vision

The organization states that it brings together more than 1,000 employees from around 60 nationalities with the aim of advancing responsible manufacturing. Its industrial 3D printing technology has been developed over more than 30 years, and the company values globally connected teamwork and forward-thinking ideas.