Manager, Client Operations

Company Overview

ORENDA is a fully integrated business that supports product development, manufacturing, and distribution across beauty, skincare, fragrance, and wellness. The organization acts as an operational partner for modern brands, helping move products from early concept through global distribution. Its focus is on building aligned partnerships and delivering structure, clarity, and operational discipline to help clients grow successfully over the long term.

Role Summary

This full-time, on-site position in Greenwich, CT is for a Manager, Client Operations who will act as the main connector between client brands and internal teams. The role requires someone who can keep projects moving smoothly from concept to commercialization in a busy, multi-brand, entrepreneurial setting. The successful candidate will balance client relationship management, cross-functional coordination, and strong operational follow-through, while also overseeing end-to-end cost management.

Client Relationship Management

• Serve as the day-to-day lead for assigned client brands and build strong, lasting working relationships.
• Represent the client internally and make sure goals, timelines, and expectations are communicated clearly and delivered on.
• Run recurring client check-ins, progress meetings, and project review sessions.
• Develop relationships across multiple levels of the customer organization to support decisions and strengthen engagement.
• Act as a dependable advisor by understanding client objectives and matching them with company capabilities.
• Travel when needed to meet and support clients at their own locations.

Project and Product Coordination

• Oversee client programs from the first brief through formulation, packaging integration, scale-up, and production.
• Coordinate product development work including formula creation, testing, validation, and commercialization milestones.
• Handle the costing process from target cost development through final actual cost reconciliation.
• Confirm that packaging components, artwork, and product specifications meet both regulatory and manufacturing needs.
• Spot opportunities for account growth, including new products, broader assortments, and seasonal launches.

Cross-Functional Collaboration

• Work closely with Product Development, Packaging Engineering, Regulatory, Quality, Supply Chain, and Operations teams.
• Convert client needs into clear internal plans, documentation, timelines, and action items.
• Identify potential issues early and help drive solutions across teams.

Documentation and Process Control

• Keep project records accurate and current, including briefs, specifications, schedules, and approvals.
• Support correct setup of new items, pricing changes, and promotional entries.
• Assist with costing reviews and forecasting alongside internal stakeholders.
• Ensure work follows internal procedures, quality expectations, and GMP standards.

Additional Information

This position is designed for a professional who can operate in a fast-moving environment, maintain strong client alignment, and help deliver high-quality, market-ready products through disciplined project execution.