Manager, eCommerce Inventory & Order Management

Role overview

This position is for a strategic product leader who will guide a team focused on inventory and order management capabilities for eCommerce fulfillment. The role is accountable for the full product journey, from setting direction and building the roadmap to delivering improvements and continually refining performance. Success in this role means creating customer value, improving operational efficiency, and supporting business expansion.

The right candidate will bring strong product leadership, a data-led approach, and the ability to influence partners across a complex fulfillment environment to deliver clear, measurable results.

Product strategy and vision

• Set the long-term vision, strategy, and multi-year roadmap for inventory and order management products.
• Spot opportunities to strengthen product availability, speed up fulfillment, and improve the customer journey.
• Ensure product priorities support enterprise objectives, financial targets, and customer expectations.
• Convert business challenges into well-defined product opportunities and ranked outcomes.

Team leadership and development

• Manage and develop a team of Associate Product Managers.
• Offer coaching, direction, and prioritization support to keep delivery strong and focused.
• Promote a team culture built on ownership, accountability, and continuous improvement.
• Work closely with Product Owners, business partners, and cross-functional leaders to achieve results.

Product development and delivery

• Own the product lifecycle from early idea generation through launch and ongoing optimization.
• Guide solutions that improve inventory availability and visibility.
• Support order orchestration and fulfillment optimization.
• Advance automated ordering, reduce split shipments, and improve distribution center utilization.
• Remove blockers that limit speed, quality, and scalable delivery.

Value definition and business impact

• Define the expected customer benefit, business value, and return on investment for every initiative.
• Establish, monitor, and communicate KPIs linked to product performance.
• Collaborate with Finance and other stakeholders to maintain financial accuracy and cost transparency.
• Keep the team focused on delivering measurable business outcomes.

Continuous improvement and innovation

• Monitor new trends, technologies, and opportunities in eCommerce fulfillment and inventory management.
• Continuously improve processes, tools, and product capabilities.
• Encourage a customer-first, data-driven approach across the product organization.
• Support the adoption of AI-enabled practices and help the team build confidence in using them.

What you bring

• 5 to 10+ years of experience in Product Management, preferably in eCommerce, retail, or supply chain.
• Experience leading teams and delivering complex digital products.
• Strong knowledge of inventory management, order orchestration, and fulfillment operations.
• Ability to shape strategy and turn it into measurable business outcomes.
• Advanced analytical capability and experience using data for decisions.
• Strong stakeholder management and communication skills.
• An AI-oriented mindset with practical experience using AI tools to improve productivity, insight generation, and decision-making.
• Interest in applying AI to daily product work, such as faster analysis, stronger requirements, workflow automation, and better communication.
• Curiosity and flexibility in exploring new technologies with a focus on practical, measurable impact.
• Excellent collaboration skills and attention to detail, especially around accuracy and financial integrity.
• Comfort with financial modeling and budgeting.
• Relevant certifications such as Agile, PMP, or AI are considered an advantage.

Compensation and benefits

The broader salary band for this role is CAD 79,000 to CAD 131,000. The usual hiring range is CAD 79,000 to CAD 110,000. Final pay depends on experience, market benchmarks, internal equity, and role-specific needs. For critical positions, compensation may be adjusted to reflect market conditions and the value the selected candidate brings.

In addition to pay, the company offers benefits and retirement programs, performance incentives, continuing education programs, career growth opportunities, and product discounts.

About the company

The employer is a major Canadian retail and financial services organization with a large national footprint, owned brands, and strong eCommerce capabilities. It invests in new technologies, product innovation, and top talent to move the business forward. Employees may also have access to store discounts, learning support, profit sharing, retirement and savings programs, and mental health benefits of up to $5,000 per year for eligible employees and their families, along with wellbeing tools and resources.

Diversity, inclusion, and accommodations

The organization is committed to building a workplace where diversity, inclusion, equity, and belonging are part of everyday practice. It aims to treat people with dignity and respect across religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identity. Candidates from equity-seeking groups, including racialized people, Indigenous people, 2SLGBTQIA+ individuals, women, people with disabilities, and others, are encouraged to apply. Accommodation support is available during the application and interview process for anyone who needs it.

Additional information

This is an existing vacancy. The employer may use artificial intelligence tools during resume screening, but all hiring decisions are made by human recruiters.