Office Administrator

About the company

Dovida operates across six countries and provides nine million hours of care annually. In Ireland, the organisation runs 25 offices and has 350 key team members who coordinate 4,000 professional caregivers supporting 7,000 clients in cities, towns, and villages nationwide. Its ‘Circle of Care’ approach is built around the promise: Your Life, Your Way.

Experience requirements

• At least 1 year of experience in a fast-paced office setting.
• Working knowledge of Microsoft Office tools, including Outlook, Excel, and Word.

Personal requirements

• Professional, warm, and approachable manner.
• Strong organisational ability.
• Comfortable handling multiple tasks at once.
• Good customer service skills.
• Effective time management.

Role overview

The Office Administrator will support day-to-day front office and administrative operations, helping to keep communication, records, scheduling, and office processes running smoothly.

Key duties

• Handle incoming calls professionally, route them to the right people, and make sure enquiries are managed promptly.
• Track Unique IQ activity and staff attendance.
• Call caregivers when needed to confirm shifts through the log-in system.
• Support payroll and invoicing administration.
• Assist with accounts receivable tasks.
• Welcome job applicants, caregivers, clients, and suppliers courteously in person and over the phone.
• Arrange meetings and appointments on the shared calendar.
• Print and prepare forms, information packs, and journals as required.
• Scan client activity logs and file them appropriately.
• Sort incoming post daily and distribute it to the correct person.
• Send outgoing mail and correspondence as needed.
• Respond to emails where suitable and forward others to the appropriate contact.
• Maintain adequate stocks of stationery, toners, and other office supplies.
• Keep the reception area tidy, organised, welcoming, and professional.
• Monitor PPE stock levels and place reorders when necessary.
• Support the HR team with caregiver compliance administration.
• Manage anniversary and birthday cards for clients.
• Handle client service enquiries, follow up using the relevant email templates, and record all enquiries in the internal CRM.

What you will receive

• Competitive pay.
• Laptop provided.
• Opportunity to grow your career.

Additional information

The employer is committed to equal opportunities and will provide reasonable accommodation during recruitment and selection. If you need any adjustments, you can request support with your application.

Privacy notice

Information about how personal data is processed is available in the candidate privacy statement provided by the employer.

Location

Meath Hill, County Meath, Ireland.