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Role overview

Amazon is seeking an Operations Manager / Senior Operations Manager to support network operations across multiple locations and the last-mile delivery flow. The role is focused on building strong operational execution, improving performance, and keeping customer experience at the center of day-to-day decisions. The company values candidates who are eager to learn, adapt quickly, and grow with the organization.

What the role involves

Set up, own, and run processes across fulfillment centers, sortation hubs, and last-mile delivery centers.
Hire, train, and develop a motivated team for sort hubs, with support from HR and training partners, while meeting city-level operational needs and Amazon’s standards for quality and productivity.
Make sure site capacity is sufficient to handle peak volume periods.
Work closely with Finance, Delivery Stations, FC teams, and Projects teams on city operations matters.
Carry out performance reviews for team members and coach them toward more effective operations.
Improve existing processes continuously to raise quality, cut waste, and remove non-essential work.
Study performance data, spot bottlenecks, and take action to improve outcomes.

What a typical day looks like

Lead initiatives related to safety, employee engagement, network speed, and cost control across the region.
Run daily stand-ups, weekly business reviews, monthly business reviews, and peak-readiness calls.
Use data analysis to find blockers in performance and introduce improvement methods such as Kaizen and continuous improvement.
Review and lock the labor plan for the site so costs stay efficient while performance and associate experience remain strong.
Guide Ops Managers, question existing methods, and help build a culture of continuous improvement and waste reduction.
Collaborate with site leaders, regional leaders, and central teams to benchmark and spread best practices on the floor.

Skills and traits Amazon is looking for

Strong leadership and people management ability.
Comfort handling ambiguous and changing situations.
Clear communication, active listening, and the ability to align teams on goals.
Strong planning skills with the ability to set timelines and deliver against them.
Customer-first mindset with a focus on service quality.
High ownership and follow-through.
Analytical thinking with the ability to evaluate facts, compare options, and assess risks.

Experience and qualifications

At least 4 years of experience in operations, logistics, or supply chain.
3+ years of experience in managing employees and performance.
Bachelor’s degree or equivalent, or at least 2 years of experience as an Amazon blue badge/FTE employee.
Preferred: 1+ year of experience with performance metrics, process improvement, or lean methods.

Additional information

This opportunity is based in Gurgaon, Haryana, India, and is a full-time onsite role. Amazon emphasizes its inclusive culture and provides accommodation support for candidates who need it during the application, interview, or onboarding process.

Reference details

Company: ASSPL - Haryana - C77. Job ID: A10462128.

Operations Manager

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