Senior Operations Manager

Role overview

Blacklane is hiring a Senior Operations Manager in Berlin for a one-year fixed-term contract. The position is focused on expanding operations across selected European markets and strengthening Blacklane’s standing with supply partners, including professional chauffeurs. You will be responsible for balancing supply and demand, improving partner relationships, and raising operational performance while keeping costs efficient and margins healthy. This role reports to the Head of Operations for the Europe Cluster.

Key responsibilities

• Create and roll out regional partnership strategies for ground transportation supply to help ensure a premium guest experience at an efficient cost base.
• Oversee supply costs, quality indicators, and availability, and turn KPI performance into practical operational measures.
• Own pricing and margin outcomes for the supply side, while keeping demand and capacity aligned with profitability and fulfillment goals.
• Respond to market changes with sound operational calls, including pricing updates and allocation of capacity.
• Build strong partner loyalty and engagement, especially in markets with limited supply or low demand.
• Bring the chauffeur perspective into internal discussions so operational and product decisions reflect real-world partner needs.
• Help define and refine the global supply strategy.
• Improve operational processes by working closely with cross-functional teams to address issues and unlock opportunities.
• Use data analysis and market intelligence to spot risks, sharpen forecasts, and support decision-making.
• Work with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to keep commercial, legal, and operational goals aligned.
• Develop long-term strategic relationships with supply and corporate partners.
• Showcase supply capabilities to external stakeholders and represent Blacklane in partner conversations.
• Operate primarily in the field and travel regularly to deepen relationships and stay close to market conditions.
• Lead, coach, and develop the regional team responsible for chauffeur supply.
• Strengthen the team’s analytical capability and relationship management approach.
• Promote clear storytelling with data and strong ownership of results across markets.

Candidate profile

• At least 5 years of experience in strategy, operations, or a comparable role in a fast-moving environment.
• Solid understanding of partnership management and relationship-based business models.
• Strong analytical thinking with the ability to read supply-demand patterns and convert insights into action.
• Proven experience managing KPIs, margin performance, and operational plans.
• Excellent people skills with the ability to establish trust quickly with both partners and internal teams.
• Confident negotiation skills with a focus on achieving mutually beneficial outcomes while protecting commercial results.
• Comfortable working in uncertain and rapidly changing environments.
• Background in leading and developing teams.
• Ability to communicate complex insights clearly through data-led storytelling.
• Fluent in English and German.
• Willingness to travel regularly across the region, around 25–40% of the time.

About Blacklane

Blacklane’s mission is to become the world’s leading premium global chauffeur service. The company operates in more than 50 countries and aims to redefine chauffeur-driven travel through reliability, innovation, and high-end service. It is also actively working to reduce its environmental footprint and support more sustainable mobility.

Culture and values

Blacklane has grown from a two-person Berlin startup into an international team of 300+ people representing 54+ nationalities. Its culture is built around three values:

• Care — supporting one another’s well-being and professional development.
• Drive — working with speed, determination, ambition, and a strong sense of ownership.
• Excellence — understanding customer needs and aiming to exceed expectations.

The company also supports employee communities through initiatives such as employee resource groups and mentorship programs.

Benefits

• Monthly BVG or Deutschlandticket subsidy for commuting.
• Private pension plan with 20% employer contribution, subject to a monthly cap.
• Subsidised healthy meals through BellaBona.
• 28 vacation days per year, with additional days based on tenure.
• Mental and physical health support through Nilo and Wellhub.
• Hybrid working setup with 3 days per week at the Berlin HQ in Schöneberg.
• Continuous learning access via LinkedIn Learning and an L&D budget.
• Competitive pay and benefits aligned with local markets.
• Quarterly Mystery Rides voucher for personal travel with Blacklane.

Additional information

Blacklane values equal opportunity and welcomes applications from everyone. The company will never request payment for any job application. Candidates should be cautious of anyone claiming to represent Blacklane and asking for money during recruitment. If anything suspicious arises, the company encourages applicants to reach out directly.