Supply Chain Operations Associate

Role overview

This position is for a Supply Chain Operations Associate within Accenture in India’s service supply chain practice. The role centers on reverse logistics and supply chain execution, using a mix of proprietary tools and client systems to support managed services or BPaaS delivery across the plan, deliver, and recover stages.

As part of the team, you will act as a subject matter resource for business development and help shape resilient service solutions that improve supply chain performance and customer experience. The job also includes direct customer support, operational coordination, and accurate system handling to keep logistics processes moving efficiently.

About the organization

Accenture is a worldwide professional services firm with strengths across digital, cloud, security, strategy, consulting, technology, and operations. The company serves clients in more than 120 countries and operates at large scale through its global network of advanced technology and intelligent operations centers.

Key responsibilities

This role involves managing customer and client interactions across phone and email, supporting end-to-end logistics workflows, and maintaining service quality standards. You will be expected to resolve queries, update systems accurately, and follow program instructions and escalation procedures where needed.

Candidate profile

The position calls for strong English fluency, close attention to detail, effective communication skills, interpersonal strength, and a results-focused, action-oriented approach. The stated education requirement is an undergraduate or bachelor’s degree, and prior work experience can range from 0 to 12+ months.

Additional information

This opportunity may require flexible shifts. The role is based in the Greater Kolkata Area and is a full-time, onsite position.

Qualifications

Undergraduate / Bachelor’s degree.