Test Center Administrator

About Prometric

Prometric is a global testing and assessment company that powers technology-based exam delivery for licensing bodies, certification organizations, schools, universities, and public sector agencies. The organization serves more than 7 million test takers each year through centers across 180 countries, bringing decades of experience in building reliable and innovative testing experiences.

Role Overview

The Test Center Administrator is the visible representative of Prometric at the test center. In this role, you will help maintain a secure, organized, and professional testing environment for candidates taking important exams. The position is well suited to someone who works well in a busy setting, follows detailed procedures, and takes responsibility for protecting exam integrity.

Job Details

Job Title: Test Center Administrator

Reports To: Test Center Manager

Department: Test Center

Location: Metairie, LA

Test Center Address: 2424 Edenborn Ave. Suite 190, Metairie, LA 70001

Work Schedule: Full-time hours with varying shifts. The site may operate Monday through Saturday from 7:00 AM to 6:00 PM, and Saturday availability is required. Occasional evening shifts may be needed, and Sunday hours are possible. The preferred candidate should be flexible and open to working different shifts any day from Monday through Saturday between 7:00 AM and 10:00 PM. Schedules are shared two weeks ahead of time.

Responsibilities

• Apply center policies, procedures, and operating standards consistently.
• Welcome test takers and confirm their identity before admission.
• Carry out security checks, including wand screening when required.
• Closely observe candidates throughout the exam session.
• Respond quickly to candidate concerns and help resolve issues when possible.
• Keep test materials and the exam environment secure at all times.
• Protect the fairness, comfort, and integrity of the testing experience.
• Escalate incidents that fall outside established company rules.
• Represent the company’s mission, values, and standards professionally.
• Help prevent misconduct in the test center.
• When applicable, capture and store candidate fingerprint scans digitally.

Qualifications

• A high school diploma or equivalent is required.
• College-level education is considered an advantage.
• At least 1 year of in-person customer service experience is required; experience from call centers, retail, or restaurants is acceptable.
• The applicant must be at least 18 years old.

Skills

• Professional verbal and written communication
• Candidate verification and exam proctoring
• Policy adherence and compliance monitoring
• Incident reporting and documentation
• Customer service and conflict handling
• Attention to detail
• Multitasking and time management
• Basic Microsoft Office and Windows application use
• Equipment handling and test center setup support
• Physical stamina and mobility for active monitoring

Physical Job Requirements

• Ability to bend, stoop, and lift up to 40 pounds.
• Comfort with standing or remaining in one position for long periods while testing is in progress.
• Capacity to walk through the testing room every 8 to 10 minutes and escort candidates as needed.
• Ability to focus on computer screens and monitor test rooms through camera feeds.
• Ability to work around computer equipment and office fixtures in tight spaces while following safety procedures.

Perks and Benefits

For employees hired for 20 or more hours per week, the role includes 12 paid holidays per year based on schedule and start date, no selling or quotas, an office-based setting, no inventory or stocking duties, no floor moves, no overnight shifts, paid training, prorated sick time, 401(k), employee assistance program access, vision coverage, and an FSA.

For full-time employees, additional benefits include legal support and vacation time.

Schedule Notes

The center may be open Monday through Saturday, with Saturday availability required. Evening work may occasionally be necessary, and Sunday hours may also be offered. The role requires flexibility to work a range of shifts within the site’s operating hours.

Equal Opportunity Statement

Prometric is an equal employment and affirmative action employer. Hiring decisions are made without discrimination based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other status protected by federal, state, or local law.