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About Zócalo Health

Zócalo Health is a technology-enabled healthcare provider created specifically for Latino communities, and it was founded by Latinos in 2021. The organization is building a care model shaped by shared lived experience and focused on bringing respectful, culturally aligned care to the people it serves.

The company’s goal is to improve care for communities that have historically faced long waits, limited language access, and difficulty navigating a complicated healthcare system. It delivers care through community-based providers and virtual services, meeting members at home, online, and in their neighborhoods.

Zócalo Health works alongside community organizations, local providers, and health plans to create a better care experience through modern technology, primary care, behavioral health, and social services. The team is growing and looking for people who believe healthcare should be accessible, personal, and rooted in the community.

Role Summary

The Care Coordinator supports members in Enhanced Care Management (ECM) and other care coordination programs. This role serves as the main contact for low-risk members and focuses on outreach, appointment support, referral coordination, and navigation assistance.

Working with Registered Nurse Care Managers, Behavioral Health Care Managers, Community Health Workers, providers, and community partners, the Care Coordinator helps members stay connected to care and to the services they need. The role reports to the Care Coordination Manager and is part of an interdisciplinary care team.

Key Responsibilities

Member engagement and care coordination

Manage a caseload of low-risk Tier 3 members.
Complete phone-based outreach and follow-up aligned with each member’s care plan and program rules.
Help coordinate CHW visit routes for in-person visits as part of scheduling and care coordination support.
Develop trust with members through culturally responsive, relationship-based communication.
Support enrollment, onboarding, and ongoing engagement efforts.
Track member participation and help maintain involvement in care management programs.
Assist with appointment booking, reminders, and navigation through the care process.

Referrals and resource coordination

Arrange referrals for primary care, specialty care, behavioral health, and community services.
Monitor referral progress and follow up until completion when needed.
Support transportation planning, appointment logistics, and requests for durable medical equipment.
Connect members with social support services and community resources based on their needs.
Help maintain continuity of care across providers, health plans, and community organizations.

Team collaboration

Take part in weekly Systematic Case Reviews, team meetings, and case consultations.
Work closely with RN Care Managers, Behavioral Health Care Managers, Community Health Workers, and providers to support member goals.
Raise clinical concerns to licensed staff for review and action.
Carry out delegated non-clinical tasks that support the care plan.
Assist with care transitions, post-discharge follow-up, and coordination across settings.

Documentation and program operations

Record member contacts, referrals, and care coordination work accurately and on time.
Track outreach and engagement activity using internal systems and reporting tools.
Support Targeted Engagement List monitoring and member assignment workflows.
Follow ECM, health plan, and organizational documentation standards.
Contribute to quality improvement work and program audits.

Qualifications

Language and culture

Must be fluent in both English and Spanish, spoken and written.
Familiarity with Latino customs and cultural norms is preferred.

Education

High School Diploma or GED is required.
An Associate’s or Bachelor’s degree in Social Work, Public Health, Healthcare Administration, Human Services, or a similar field is preferred.

Experience

1 to 3 years of experience in healthcare, care coordination, case management support, patient navigation, customer service, or community-based services.
Experience working with Medicaid, managed care, or underserved communities is preferred.
Background in appointment scheduling, referral management, and service coordination is preferred.
Familiarity with electronic health records and care management systems is preferred.
Experience documenting member interactions and keeping records accurate is required.

Additional competencies

Strong organizational and time-management ability.
Comfort managing several priorities while working independently.
Excellent verbal and written communication skills.
Ability to use several technology platforms at the same time.
Strong collaboration skills in a multidisciplinary setting.
Good problem-solving and resource-navigation ability.
Knowledge of local community resources and social service systems is preferred.
Familiarity with motivational interviewing and engagement techniques is preferred.
Willingness to travel occasionally for team meetings, community events, or member support.
Reliable transportation is preferred.

Compensation and Work Setup

This is a full-time remote position based in the United States. The role is paid at $23 per hour.

Benefits and Perks

Opportunity to help shape a fast-growing healthcare organization from an early stage.
Medical, dental, and vision coverage.
Home office stipend.
Competitive pay.
Generous PTO policy, including 6 paid holidays.

Eligibility and Work Authorization

Applicants must be authorized to work in the United States. Remote work is available anywhere within the locations specified for this role.

Diversity and Inclusion

Zócalo Health values diversity and inclusion as essential strengths in improving healthcare. The company considers candidates without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Care Coordinator