Customer Care Associate

Role overview

This opening is being handled for a partner organization, which is responsible for reviewing applications and moving candidates through the next steps. The partner is seeking a Customer Care Associate located in the United States.

The position is centered on helping people work through complicated healthcare-related questions with calm, accurate, and empathetic support. You will manage both inbound and outbound conversations, answer questions clearly, and make sure members receive the right information and follow-through. This is a fast-moving, detail-focused support role where professionalism, consistency, and compassion are essential. You will be part of a structured team environment with training, guidance, and ongoing development to help you perform well. The job also requires sound communication skills and the ability to handle sensitive information appropriately. In return, it offers the chance to positively affect people’s access to healthcare services.

Accountabilities

• Respond to member calls and explain healthcare benefits, available services, and provider choices in a straightforward way.
• Investigate customer concerns, identify what is needed, and determine the right resolution or referral path.
• Make outbound follow-up calls to share updates, collect missing details, or move cases toward completion.
• Keep member information current and accurate in internal systems, including demographic data and interaction notes.
• Follow healthcare compliance rules and internal procedures at all times, including HIPAA and COBRA standards.
• Work with internal departments and outside partners to route or transfer requests to the right place.
• Provide reliable, high-quality service while showing empathy and professionalism in every interaction.

Requirements

• At least 1 year of customer service experience, ideally in healthcare or another service-oriented setting.
• Strong spoken and written communication skills, with the ability to explain complex topics in a clear manner.
• High attention to detail and solid organizational ability to handle several member requests at once.
• Comfort using Microsoft Word, Excel, and common customer service or call-tracking systems.
• Ability to learn quickly and adjust to healthcare processes, tools, and regulatory requirements.
• Strong troubleshooting ability with a focus on accuracy and customer satisfaction.
• Capability to work independently while still following structured procedures in a busy environment.

Benefits

• Remote work arrangement.
• Complete onboarding and training, along with the equipment needed to get started successfully.
• Competitive pay beginning at about $16.50 per hour, plus additional benefits.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with employer matching.
• Paid time off and paid holidays.
• Tuition support and continuous learning opportunities.
• Clear pathways for career growth, including internal advancement and promotion opportunities.
• A supportive team culture built around empathy, service quality, and ongoing improvement.

Additional information

The hiring process uses an AI-supported matching system to review applications quickly, consistently, and fairly against the core needs of the role. The system identifies the strongest matches, and that shortlist is then sent directly to the employer. Final decisions and later steps such as interviews or assessments are handled by the employer’s own team.

Privacy and data processing notice

By applying, you acknowledge that your personal data will be processed to assess your candidacy and share relevant details with the employer. This is done on the basis of legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection at any time.

Automated tools may also be used during parts of the hiring workflow, such as reviewing applications, analyzing resumes, or checking responses for inconsistencies or verification signals based on the information provided. These tools support the recruiting team but do not replace human review. Final hiring decisions are made by people. If you want more information about how your data is handled, you may contact the hiring team.