Customer Support Lead Training Instructor

Role overview

Tesla is looking for a seasoned Lead Trainer to shape and run training programs that support business goals in a customer support environment. This position is based in Henderson, NV and is suited to someone who enjoys a fast-moving workplace, can adapt quickly when priorities change, and contributes to a constructive learning culture.

Key responsibilities

• Design, update, and improve training programs so they stay aligned with operational goals, using performance data to guide decisions.
• Coach and mentor trainers to strengthen agent performance and close knowledge gaps.
• Set the standard for effective training delivery and ensure sessions remain consistent, engaging, and practical.
• Run one-on-one coaching conversations with agents, then build action plans from QA outcomes and performance metrics.
• Develop strong working relationships with trainees, operations teams, and leadership to keep training plans and updates moving smoothly.
• Partner with instructional designers to improve training content and identify new areas where training is needed.
• Support learning initiatives covering soft skills, product knowledge, and system or process updates.
• Apply adult learning practices when creating and refining decks, guides, and assessments.
• Help teams adapt to organizational change, including new policies, tools, and technologies.
• Promote a growth-oriented, inclusive, and positive learning environment even in high-pressure settings.

What the employer is looking for

• Strong ability to facilitate sessions, coach others, and lead by example.
• 1–2 years of leadership experience in a customer support setting.
• Background in building and delivering training programs.
• Comfort using performance data to adjust training approaches.
• Proficiency with Microsoft Office and presentation software.
• High emotional intelligence and the ability to create an encouraging learning space.
• Excellent communication and collaboration skills for working with multiple stakeholders.
• Understanding of adult learning theory and instructional design best practices.
• Willingness to travel as needed.

Benefits

• Competitive compensation with full-time employment benefits available from day one.
• Medical coverage with plan choices that include $0 payroll deduction options.
• Family-building support, including fertility, adoption, and surrogacy benefits.
• Dental and vision plans, both offering options with no paycheck contribution, plus orthodontic coverage in dental.
• Employer HSA contribution when enrolled in a high-deductible medical plan with HSA.
• Healthcare and dependent care flexible spending accounts.
• 401(k) with employer match, employee stock purchase plans, and other financial perks.
• Company-paid basic life and AD&D insurance.
• Short-term and long-term disability coverage with a 90-day waiting period.
• Employee assistance program.
• Sick time and vacation time, with flex time for salaried roles and accrued hours for hourly roles, plus paid holidays.
• Backup childcare and parenting support resources.
• Optional benefits such as critical illness, hospital indemnity, accident insurance, theft and legal services, and pet insurance.
• Weight loss and tobacco cessation programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.

Additional information

This is a full-time, onsite position. Some travel is required. No stipend or salary amount was provided in the source.