Front Office Agent (Emiratisation Program)

About the Role

Shangri-La Group is hiring a Front Office Agent for its Abu Dhabi properties under the Emiratisation Program. This opportunity places you at the front line of guest service, where you will create a welcoming first impression and support smooth hotel operations.

The role is based in Abu Dhabi, United Arab Emirates, across Shangri-La Qaryat Al Beri and Traders Hotel, Qaryat Al Beri. Shangri-La Qaryat Al Beri features 213 luxury rooms and suites, six private pool villas, and 161 serviced apartments with a one-kilometre private beach. Traders Hotel offers 301 rooms and suites, including 80 Traders Club rooms, and is located within the Qaryat Al Beri complex alongside other Shangri-La facilities.

Rooted in a hospitality journey that began in 1971, the group emphasizes heartfelt service, Asian hospitality, and long-term growth. This position is designed to help candidates develop practical front office experience and build a career in hotel operations and hospitality leadership.

Responsibilities

• Welcome guests warmly, support smooth arrival and departure processes, and assign rooms efficiently.
• Process reservations, billing, and payment transactions with accuracy and in accordance with hotel procedures.
• Address guest questions, special requests, and complaints promptly and professionally.
• Work closely with Housekeeping and other departments to ensure rooms are ready and guest needs are met.
• Keep guest information accurate and follow hotel policies, operational standards, and luxury service expectations.

Candidate Profile

• Strong English communication skills and confidence in guest-facing situations.
• Careful attention to detail and a high level of accuracy.
• Readiness to learn front office tools, processes, and luxury hospitality standards.
• Self-driven attitude, willingness to grow, and interest in a long-term hospitality career.
• Pride in representing Emirati values and contributing to national development goals.
• Fresh graduates and applicants with limited experience are welcome.

Why Join

• Work in an environment that values your passion and supports personal growth.
• Gain access to structured learning, development opportunities, and pathways for advancement.
• Benefit from competitive rewards, recognition programs, and colleague stay/travel perks.
• Be part of inclusive teams that respect diversity and foster a safe, supportive workplace.

Additional Information

Shangri-La Group is an equal opportunity employer and welcomes applications from all qualified candidates. Any information shared by applicants will be used strictly for recruitment purposes. Only shortlisted candidates will be contacted.