Hire Desk Controller

Role overview

Speedy Hire is looking for a Hire Desk Controller to join the Leyland depot on a permanent full-time basis. This is a vital operational position where you will be the main contact for customers and will manage the hire journey from the first enquiry right through to delivery and collection.

The role sits within the Trading division at the Leyland site on Aston Way, PR26 7UX. Working hours are Monday to Friday, 8:00am to 4:00pm, for a total of 37.5 hours each week.

As a customer-facing coordinator, you will work closely with stock teams, drivers and engineers to make sure customer needs are met efficiently, equipment is available when needed, and service standards stay consistently high. The role calls for someone who is well organised, flexible, and comfortable communicating with a wide range of people.

Key responsibilities

• Act as the central point of contact for customers throughout the hire process.
• Coordinate hires from initial enquiry through delivery and collection.
• Build and maintain strong working relationships with customers and internal colleagues.
• Work alongside stock teams, drivers and engineers to meet customer requirements.
• Help maximise equipment availability and support strong service delivery.
• Handle a fast-moving workload while staying organised and responsive.

What you need to succeed

• Solid administrative and organisational ability.
• Strong written and verbal communication skills.
• Confidence working in a busy, fast-paced setting.
• A flexible attitude and eagerness to learn and grow.
• A full UK driving licence.
• Experience in the hire sector or a similar sales/operational environment.
• Ability to support the business unit and team in delivering the ESG Strategy, Decade to Deliver.

Training and development

Full on-the-job training will be provided, along with access to dedicated product and systems training teams. The company also supports career development through tailored progression opportunities and a clear Career Line of Sight across the Group.

Benefits

• 26 days of holiday, plus bank holidays.
• Life assurance.
• Pension scheme.
• Canteen facilities.
• 95% discount across the Speedy brand.
• Training, development and career progression opportunities.
• Voluntary Health Cash Plan.
• My Staff Shop discounts and offers with many retailers.
• Green Commute Initiative cycle-to-work scheme.
• PAM Employee Assistance Programme offering free, confidential wellbeing, legal and financial support.

Additional information

This position is not eligible for Speedy Work Life Balance (SWLB).

The company may close the vacancy before the advertised end date if application volumes are high, so early applications are encouraged.

Some roles within the Speedy Group UK&I may require DBS, credit or security clearance checks.

Speedy Hire is an equal opportunity employer and values diversity and inclusion in the workplace.

Applicants must have the right to work in the UK before employment begins.

For details on ESG commitments and policies, refer to the company’s governance information.

Location

Aston Way, Leyland, PR26 7UX, Leyland, England, United Kingdom.