HR Operations Partner

About VonageVonage builds cloud communications solutions that help businesses improve how they connect and communicate globally. The HR team works as a unified partner to make employee processes simpler, faster, and more effective, with a strong focus on employee experience, data-driven decisions, and practical solutions. The team also supports diversity, equity, and inclusion throughout the employee journey.Role SummaryThe HR Operations Partner plays an important role within the HR Operations function, ensuring that core HR services are delivered accurately and efficiently across the employee lifecycle. This position is centered on operational execution, including HR transactions, contracts, documentation, and system data management. You will collaborate with HR Business Partners, Total Rewards, Finance, and other specialist teams to keep HR processes running smoothly.Work ScheduleThis role follows a fixed shift from 2:30 PM to 10:30 PM IST, Monday through Friday. Candidates must be available to consistently work these hours to support global HR operations.Key ResponsibilitiesIn this role, you will handle routine HR administration, support onboarding and employee lifecycle changes, manage documentation, assist with invoice processing, maintain HR systems, and contribute to annual HR programs and process improvements.Handle HR transactions in HRIS platforms such as UKG and SuccessFactors, covering onboarding, exits, transfers, promotions, and organizational updates.Coordinate onboarding tasks with managers, IT, and facilities teams when needed.Support HR Business Partners with documentation for leave cases, including medical, parental, and statutory leave.Respond to common employee and manager questions on HR procedures and route complex issues appropriately.Keep employee records current and accurate in line with global policies and local legal requirements.Draft and send employment contracts, offer letters, and contract amendments using e-signature tools such as Adobe Sign.Maintain employee files and related records in HR systems while ensuring accuracy and compliance.Support the full contract process from preparation and signature through filing and record keeping.Process HR-related invoices for areas such as recruitment, training, benefits, and vendor services.Partner with Finance on invoice matching and approval steps.Track HR-related financial records carefully and identify any mismatches or irregularities.Perform system updates and transactions in SuccessFactors and UKG in a timely and accurate way.Assist with data audits to maintain system integrity.Help prepare standard HR reports and management information as needed.Support annual HR activities such as benefits enrollment, performance management, and compensation review cycles.Assist Total Rewards with questions related to annual salary review, Key Contributor Awards, and bonus processing.Help monitor completion of compliance training.Follow standard operating procedures for HR operational tasks and document handling.Look for ways to improve speed, quality, and accuracy in day-to-day work.Support process improvement efforts led by senior team members.Required Experience and SkillsThis position calls for someone with hands-on HR operations experience, strong administrative discipline, and the ability to work in a structured global environment. Accuracy, confidentiality, and service orientation are essential.1 to 3 years of experience in HR administration, HR operations, or a comparable support function.Practical experience using HRIS tools such as UKG, SuccessFactors, Workday, or similar systems.Exposure to contract preparation, HR documentation, or e-signature platforms.Strong organizational ability with skill in prioritizing tasks and meeting deadlines.High attention to detail, especially when handling sensitive data and confidential information.A helpful, customer-focused approach and the ability to work well with colleagues.Clear written and spoken English communication skills.Comfort working in a global, matrixed organization.Good command of Microsoft Office and Google Workspace tools.Availability to work the fixed afternoon/evening shift, Monday to Friday, 2:30 PM to 10:30 PM IST.Preferred BackgroundHR certification or progress toward one, such as CIPD Level 3/5 or an equivalent qualification.Experience in a multinational or technology-driven company.Exposure to process improvement or automation initiatives within HR.Familiarity with invoice processing or financial administration in an HR setting.Additional InformationVonage encourages applicants from varied backgrounds and emphasizes that an ideal candidate does not need to meet every preferred qualification to contribute meaningfully. The company also notes that role duties may vary depending on business needs, department priorities, or location-specific requirements.Recruitment-related personal data is processed in line with the company’s privacy notice.About VonageVonage is a global leader in cloud communications, supporting well-known brands with programmable unified communications, contact center solutions, and communications APIs that help accelerate digital transformation.