Junior Support Analyst

Role overview

A client is hiring a Junior IT Support Analyst to join its End User Support team in New York, NY. This position is a strong fit for an early-career IT professional who wants practical exposure to workplace support operations and a solid foundation in technical troubleshooting. The emphasis is on delivering excellent end-user assistance rather than moving directly into systems administration.

What you will do

• Handle first-line support requests through a ticketing system.
• Diagnose issues related to hardware, software, and network connectivity on both Mac and Windows devices.
• Support employees in person and through remote assistance channels.
• Set up, prepare, and roll out laptops and other user devices.
• Assist with employee onboarding and offboarding tasks.
• Help configure and troubleshoot conference room technology.
• Provide desk-side or walk-up support for office staff.
• Record problems, fixes, and support actions clearly.
• Route more complex issues to the appropriate teams when needed.
• Maintain a polished, service-oriented approach with users and stakeholders.

Work setting

This is an onsite role supporting users across several office locations. The job involves regular interaction with employees and business partners, with the added benefit of working alongside experienced IT professionals and learning enterprise tools and processes.

Experience and preferred exposure

The ideal candidate will have 1 to 2 years of IT support experience, or recent internship/entry-level experience helping end users. Strong troubleshooting ability and an eagerness to learn in a team environment are important.

Helpful exposure includes Jamf, Microsoft Intune, Okta, and mobile device management platforms. Prior experience in corporate IT support, campus or university IT, managed service providers, or consumer tech support environments is also relevant.

Candidate profile

Suitable backgrounds include IT Support Specialist, Help Desk Technician, Desktop Support Technician, Geek Squad Technician, Campus IT Support Analyst, or Junior MSP Technician roles.

Additional information

Familiarity with tools such as Jamf, Intune, Okta, or MDM solutions is an advantage, but direct administration experience is not required. Training and mentorship will be provided for the right person.

Compensation and benefits

The pay range was not provided in the source. Benefits for eligible employees include medical, dental, and vision coverage, HSA, FSA, 401(k), and life, disability, and ADD insurance. Salaried employees receive paid time off. Hourly employees are not eligible for PTO unless required by law, though hourly employees on a Service Contract Act assignment may receive paid sick leave.

This position is not eligible for bonuses, incentives, or commissions.

Equal opportunity

All qualified applicants are considered without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Communication consent

By submitting an application, you agree to receive calls, text messages, or emails from the employer and its affiliates or service providers. If you communicate by text, message frequency may vary and standard message/data rates may apply. You can stop text communication by replying with a keyword such as STOP.