People Operations Manager

About the Company

Kaizen Asset Management Services provides integrated solutions for real estate asset management, property management, owners association management, and facilities management throughout the UAE. The company places a strong emphasis on operational discipline, legal compliance, and delivering a high-quality experience for both clients and employees.

Role Overview

The People Operations Manager will be the operational lead for the People & Culture team, accountable for the full range of HR operations. This position focuses on payroll, compliance, employee lifecycle administration, policy oversight, and employee relations, with a strong requirement to operate in line with UAE Labour Law and internal policies. The role is central to ensuring smooth service delivery, accuracy in HR processes, and a positive employee journey from hiring to exit.

Key Responsibilities

• Take ownership of the complete People Operations function, act as the primary contact for operational HR matters, set up procedures and control measures, and continuously improve HR service delivery.
• Maintain strict compliance with UAE Labour Law, MOHRE requirements, and company policies, while handling investigations, grievances, disciplinary matters, and exits in a fair and lawful manner.
• Keep employee records, statutory filings, and compliance documentation accurate and current, coordinate with PROs and government authorities, and support periodic audits and policy revisions.
• Manage monthly payroll activities with a focus on accuracy and timeliness, respond to payroll-related queries, and assist with salary review and compensation cycles.
• Oversee the full employee lifecycle, including offer preparation, contract administration, onboarding, promotions, transfers, offboarding, probation confirmations, leave, attendance, and visa/work permit processing.
• Improve onboarding and offboarding experiences by planning pre-employment and induction activities, managing resignations, terminations, and final settlements, and using exit interview insights to strengthen retention and engagement.
• Serve as the main advisor on employee relations issues, help managers resolve conflicts and performance concerns, and ensure all matters are managed consistently and confidentially.

Skills and Competencies

• Strong communication, stakeholder engagement, and influencing ability.
• Sound judgment, critical thinking, and structured problem-solving.
• Mindset focused on process improvement and operational excellence.
• Ability to develop productive business partnerships across teams.
• Adaptability, resilience, and professionalism in dynamic environments.
• HRIS administration and system oversight.
• Advanced Excel skills, reporting, and dashboard creation.
• Process mapping, documentation, and workflow design.
• Data analysis and maintenance of accurate records.
• Policy creation, implementation, and governance.

Requirements

• Bachelor’s degree in HR, Business Administration, or a related discipline; CIPD Level 5 or above, SHRM certification, or a master’s degree is strongly preferred.
• 7–10+ years of progressive HR experience, including at least 3 years in a senior position.
• Prior experience in Dubai is required, and experience in property, real estate, asset/facilities/owners association management, or professional services is a major advantage.
• Strong knowledge of UAE Labour Law, MOHRE regulations, Dubai government processes, immigration procedures, and local HR practices.
• Well-rounded functional exposure across HR operations, employee relations, payroll, compliance, recruitment, compensation and benefits, and performance management.
• Excellent written and spoken English; Arabic language skills are an added advantage.
• Strong leadership, communication, and interpersonal abilities, along with high attention to detail and the ability to prioritize effectively in a fast-paced setting.
• Proficiency with HR software and the MS Office suite.

Additional Information

This position is based in Dubai, United Arab Emirates, and is a full-time, on-site role. The role requires close collaboration with managers, employees, PROs, and government bodies to ensure seamless HR operations and compliance.