Shift Lead - Navan

Role overview

This is a full-time, on-site position based in Navan, County Meath, Ireland. The role requires flexibility around both opening and closing shifts.

Purpose of the role

The Shift Lead is responsible for ensuring the store is ready to trade by coordinating the fill operation and taking operational ownership across Serve, Sell and Fill. In the absence of the Colleague Manager, this person leads the floor and helps keep daily trading standards on track.

Key responsibilities

• Guide the fill process so the sales floor is prepared for trade and operational priorities are met.
• Coach colleagues on the One Best Way approach and help improve productivity ahead of store opening.
• Distribute staff resources efficiently to support a fast and smooth payment experience.
• Make sure daily operational routines are carried out effectively across the store at the right times.
• Work with the team to maintain a clean, safe, and well-presented store environment.
• Contribute to a positive and inclusive team culture.
• Set an example of strong customer service in day-to-day interactions.
• Demonstrate the company’s behaviours and colleague expectations throughout the store.
• Support Colleague Managers by sharing observations that help drive strong performance and recognise good work.
• Provide support to nearby stores when operational needs require it.
• Act as a key holder and respond to call-outs when necessary.
• Handle opening and closing duties, including vehicle receipt, temperature checks, logging issues with the appropriate helpdesks, cash handling, and TSL compliance during peripheral hours.

What you’ll get

The company offers a range of colleague benefits designed to support wellbeing, financial security, and work-life balance.

• 20% colleague discount on M&S products and selected third-party brands for you and one household member.
• Holiday entitlement with the option to purchase additional leave.
• Discretionary bonus opportunities based on individual objectives and business performance.
• Defined contribution pension scheme and life assurance.
• Full maternity pay for 26 weeks.
• Work-life options such as a 4-day working week or a 9-day fortnight.
• Tailored induction and access to a broad range of training programmes.
• Discounts and wellbeing support through the M&S Choices portal.
• Enhanced parental, adoption, and neonatal policies.
• 24/7 Virtual GP access and PAM Assist support for employees and their families.
• A paid day to volunteer for a charity or cause you care about.

Candidate profile

The ideal candidate should be confident working with systems, comfortable in a fast-moving store environment, and able to lead by example while supporting colleagues and operational standards.

Skills and capabilities

• Strong digital confidence and the ability to use relevant systems.
• Solid understanding of store operations and commercial priorities.
• Working knowledge of visual merchandising principles.
• Clear communication and relationship-building skills.
• Understanding of legal requirements linked to customer assistant duties and duty management.
• High attention to presentation standards and detail.
• Ability to work accurately and deliver tasks on time.
• Skill in interpreting operational data.
• Adaptability and flexibility in response to change.