Workplace Operations Manager

About the company

MediaMint is an AI-enabled revenue operations services firm that helps platforms and publishers improve speed, scalability, customer experience, and decision-making through automation, technology, and AI. The company supports leaders across AdTech, Consumer, CTV, Publishing, and Retail.

MediaMint also describes itself as a global professional services organization focused on digital marketing and consulting, serving clients ranging from large enterprises to early-stage startups. It operates from 7 offices, with its headquarters in Hyderabad serving as the main delivery and operations hub. Other locations include San Francisco, New York, Spain, Canada, Mexico, Krakow (Poland), and Ilorin (Nigeria). The organization has more than 3,000 professionals.

Role overview

The company is looking for a well-organized and people-oriented Workplace Operations Manager to handle HR administration, employee relations, office operations, talent acquisition support, and workplace compliance for the Canada office. This person will be the main local contact for employees, leadership, clients, and facility management, helping maintain a productive, compliant, and smoothly run workplace.

The role also involves partnering with local leadership and the HR team to improve employee engagement, reinforce policy adherence, support office discipline, strengthen operational efficiency, and enhance the overall workplace experience.

Employee support

• Act as the main local HR contact for employees and guide them on routine HR-related matters.
• Work with the HR Business Partner and leadership on employee relations, performance issues, attendance matters, and workplace concerns.
• Respond to employee questions and provide direction on company policies and procedures.
• Handle onboarding, offboarding, employee records, and other HR administrative tasks.
• Contribute to a positive, professional, and engaged office culture.

Talent acquisition support

• Arrange interview schedules and coordinate communication with candidates.
• Keep recruitment files and hiring records up to date.
• Assist with local recruitment events and hiring initiatives when needed.

HR compliance and policy management

• Maintain employee records, HR paperwork, and compliance documentation accurately and confidentially.
• Track adherence to company policies, attendance expectations, and workplace standards.
• Support leaders in maintaining office discipline and ensuring process compliance.
• Flag policy breaches or employee concerns to the right stakeholders for action.

Office operations and facilities management

• Oversee daily office operations and help ensure the workplace remains professional and efficient.
• Coordinate with the office facility management team and manage office-related service needs.
• Track office inventory such as laptops, stationery, snacks, food items, and other supplies.

Client and leadership coordination

• Coordinate client visits and help create a positive, professional visitor experience.
• Support local operational initiatives and programs aimed at improving the workplace.

Financial and administrative management

• Handle petty cash and keep clear records of office spending.
• Organize procurement of office supplies and monitor related budgets.

Additional responsibilities

• Support employee engagement activities and local office events.
• Assist with special projects and other initiatives assigned by leadership.
• Provide administrative support for local business operations when needed.

Qualifications and experience

This role calls for a bachelor’s degree in Human Resources, Business Administration, or a related discipline, along with 3–7 years of experience in HR operations, talent acquisition, office management, or a similar function.

Candidates should bring strong communication, stakeholder management, and interpersonal abilities, along with the judgment to manage confidential and sensitive information responsibly. Experience using Google Workspace and HR systems is also required.

Key competencies

The role centers on talent acquisition support, coordination, employee relations, office and facilities management, HR compliance and administration, conflict resolution, communication, relationship building, and employee engagement.

Eligibility

Professionals with the required education and 3–7 years of relevant experience in HR operations, recruitment support, office administration, or workplace management can apply. Candidates should also be comfortable handling confidential information and working onsite in Ontario, Canada.

Additional information

The role is part-time and onsite in Ontario, Canada. No salary, stipend, number of openings, start date, or application deadline was specified.