Account Manager

About the Role

White Cap offers a dynamic workplace where you can build a career, meet a wide range of people, and work in an environment with varied opportunities. The organization is focused on building trust on every job through deep product knowledge, strong capability, and dependable service, with associates playing a central role in that mission.

Position Overview

This role is centered on expanding sales profitably within an assigned customer base and meeting sales growth goals. The account manager will identify new prospects, increase cross-sell and core-sell opportunities with current customers, and help create a smooth customer experience by making use of White Cap tools and resources. The role requires the use of a company vehicle or personal vehicle for work-related travel more than 20% of the work week. If hired, the company will complete a motor vehicle record review, and a satisfactory MVR is required.

Key Responsibilities

• Carry out field-based sales activities through direct in-person contact with prospective and existing customers.
• Expand customer value by identifying and closing cross-sell opportunities.
• Work closely with members of the sales team and shared services support staff to deliver sales growth plans.
• Prepare forecasts, pursue new leads, and bid on new business opportunities, including customers, markets, and related services.
• Build and maintain strong relationships with decision-makers and influencers across all levels of customer organizations.
• Collaborate with customers, vendors, Credit, and Accounts Receivable teams to resolve service issues quickly.
• Keep product knowledge current and apply it effectively in customer interactions.
• Complete all required sales administration reporting and attend company meetings on a regular basis.

Work Scope and Environment

The position calls for increasing independence in handling work, with guidance mainly provided for unusual or complex issues. Performance is generally reviewed periodically by a supervisor and/or direct customers of the process. The role may also involve offering direction or informal training to junior support or professional staff. Work is primarily performed in a comfortable indoor setting, with infrequent unpleasant conditions. Most of the day is spent seated, with regular chances to move around. Occasional light lifting may be required, and overnight travel is expected less than 10% of the time.

Education and Experience

A bachelor’s degree in a related field is typically required, along with 2 to 5 years of relevant experience. Alternatively, a master’s degree with 2 to 4 years of related experience may be considered. Some areas may also require certification.

Preferred Background

Experience with Miller Heiman’s Strategic Selling and Large Account Management Process is an advantage. Prior telesales experience and strong phone-selling ability are also preferred, along with familiarity with the company’s product range.

Additional Information

Functional area: Sales. Recruiter: Mitchell, Hileema. Req ID: WCJR-030479. Postal code: V2T 0A7. Minimum pay listed: $0.00.

Company Note

If you want a chance to contribute to building Canada, this organization invites you to explore its open roles.