Agent Strategy Manager

About Decagon

Decagon is a conversational AI platform focused on helping brands create premium customer experiences. Its software powers AI agents for well-known enterprise companies across voice, chat, email, SMS, and other customer communication channels.

The company is working to replace slow, ticket-based support with faster resolutions, more meaningful conversations, and stronger customer relationships. It is supported by leading investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.

Decagon operates as an in-office company and emphasizes speed, ownership, and strong execution. Its core values include getting things done, building what customers truly want, maintaining a winning mindset, and valuing broad, cross-functional thinking.

About the Team

The Agent Strategy team plays a central role in helping customers realize the value of Decagon’s product. The group works closely together to develop best practices, guide enterprise deployments, and feed real customer insight back into product direction as the business continues to grow.

About the Role

In this position, you will work directly with customers to support deployment, encourage adoption, and help them achieve strong business outcomes. You will also partner with Product and Engineering to identify customer needs, remove blockers, and influence how the technology performs in practical environments.

This role combines client partnership, strategic guidance, and hands-on execution. It is well suited for someone who performs well in a fast-moving environment and wants to contribute directly to the growth of a high-scale company.

Key Responsibilities

• Help define and build the Agent Strategy function and establish how it operates within Decagon.
• Create strong, long-term relationships with customers and serve as a trusted strategic partner.
• Support customers through the full deployment lifecycle, from initial scoping through adoption and measurable value delivery.
• Continuously deepen product knowledge and stay current on the broader AI landscape to develop best-practice expertise.
• Communicate clearly and confidently with stakeholders at every level, including senior executives.
• Spot and drive new initiatives that strengthen the team’s impact for both customers and the business.
• Work with Agent Product and Engineering teams to surface technical improvements and help shape the product roadmap based on customer feedback.

Requirements

• At least 4 years of customer-facing experience in a technical role within B2B SaaS.
• Background managing large accounts and delivering high-visibility projects with multiple stakeholders.
• Strong presentation and communication skills, with the ability to explain complex ideas to non-technical audiences.
• Excellent relationship-building, persuasion, and collaboration skills.
• Solid understanding of go-to-market sales teams and processes.
• Strong technical curiosity and interest in the agent-building workflow; coding knowledge is not required.

Nice to Have

• Experience with agentic AI deployments in large enterprise environments.
• Working knowledge of customer support operations, tools, and best practices.
• Experience in a fast-growing startup environment.
• A bachelor’s degree in Science, Technology, Engineering, Math, or a related field.

Compensation and Benefits

The role offers an on-target earnings range of $160K to $220K plus equity. The stated compensation range is $160K to $220K.

Full-time employees are eligible for a flexible vacation policy, subject to local requirements. In the UK, employees receive 25 days of statutory leave.

Additional benefits include medical, dental, and vision coverage for employees and their families; life and disability insurance; retirement planning benefits such as 401(k) or pension; parental leave; fertility and family-building support through Carrot; and daily lunches and snacks in the office.

Benefit details may vary by location and can be updated according to the company’s compensation and benefits policies.

Work Environment

This is an in-office role based in San Francisco, California.

Additional Information

Decagon describes its work culture as fast-paced, highly collaborative, and focused on excellence. The role is designed for someone who wants to influence both customer outcomes and product development in a growing AI company.