Business Development Manager (Marken)

Role overview

This opportunity is with Marken, part of the UPS organization. The role is based in Singapore and sits within a Fortune Global 500 environment that values innovation, collaboration, and continuous growth. The business development function is focused on expanding a defined territory and/or portfolio of accounts by strengthening current client relationships and winning new business.

The position calls for someone who can identify promising accounts, shape tailored account plans, and execute actions that drive new sales while also supporting long-term, mutually beneficial customer relationships. The role also involves regular reporting on activities, expenses, operational matters, and forecast information so progress against targets can be reviewed. In addition, the manager works closely with other Marken teams and senior leaders on quotations, project coordination, and scheduling.

Key responsibilities

• Deliver or outperform targets across the assigned accounts, territory, or business area.
• Drive revenue growth from both existing customers and new prospects in line with management goals.
• Strengthen Marken’s customer base through responsive service, regular client contact, and solid technical know-how.
• Guide and support client-specific teams of Project Managers and Project Coordinators to ensure complete customer satisfaction and accurate handling of assigned accounts.
• Provide leadership and develop value-added services and technical solutions for clients.
• Handle quotation requests and special client requirements.
• Track, report, and communicate win/loss outcomes and pursuit metrics for assigned accounts using internal systems.
• Flag and propose solutions where client attrition or loss risk is identified.
• Keep senior management updated on client pipelines.
• Carry out market research and prepare trend analysis for current and potential accounts.
• Work with Operations to coordinate client projects.
• Share market intelligence, including trends and competitor activity, with Marketing and senior leadership.
• Support audit preparation and site visits.
• Help resolve complaints in coordination with QA/CAPA.
• Represent the business at trade shows, exhibitions, workshops, and seminars.
• Organize client meetings, dinners, outings, and quarterly meetings.

Requirements

• A bachelor’s degree in Business, Logistics, Supply Chain, or a closely related field.
• At least 3 years of sales experience in logistics, clinical supply, pharmaceuticals, or a similar industry.
• Strong commercial awareness, including understanding of healthcare market dynamics, pricing approaches, and business operations.
• Effective communication, negotiation, and presentation skills.
• Working knowledge of Microsoft Office Suite and CRM tools for pipeline tracking and reporting.
• Strong analytical thinking, problem-solving ability, and time management in a fast-moving environment.
• Self-driven, proactive, and goal-oriented, with a track record of achieving sales targets and building long-term partnerships.

Additional information

This is a permanent full-time position. UPS states its commitment to a workplace free from discrimination, harassment, and retaliation.

Application note

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About the company

UPS describes itself as a global Fortune Global 500 organization that offers an environment focused on growth, challenge, and collaboration. The company emphasizes the opportunity to contribute skills and ambition while developing professionally in a supportive team setting.