Business Development Specialist

About the role

Ford Motor Company is hiring a Business Development Specialist to support its Marketing, Sales & Service organization in driving stronger dealer performance and customer loyalty. In this role, you will work closely with Ford Dealers in the East Market Area and partner with regional field teams across New York, Boston, Philadelphia, and Pittsburgh to advance key business initiatives. The position focuses on helping dealers adopt digital tools, improve operational efficiency, and deliver a better customer experience.

This role is centered on building trusted relationships with dealers and turning digital strategies into practical results. You will help connect Ford’s broader vision with day-to-day dealer operations, supporting growth through training, onboarding, ongoing guidance, and performance analysis.

Key responsibilities

You will support dealer success through onboarding, training, sustainment, relationship management, cross-functional coordination, and performance review. The role also includes helping dealers implement and effectively use tools and initiatives such as Delivery Day Tool, modem activations, Preferred Dealer Selection within Ford App, Connected Services order mix, Connected Services customer take rates, and AI platform utilization.

Onboarding

• Partner with dealers to ensure a smooth rollout of Ford’s digital products, including Delivery Day Tool, AI platforms, and related technology solutions.
• Guide dealers through system features and workflows so they can use the tools confidently and correctly.

Training

• Lead training sessions customized to dealer needs, with an emphasis on using technology tools to improve sales outcomes.
• Help develop training decks, materials, and support resources that strengthen dealer learning and adoption.

Sustainment

• Create continuing support channels for dealers through regular follow-ups, issue resolution, and updates on new functionality.
• Track dealer engagement and tool usage, then identify ways to improve adoption and performance.

Relationship management and collaboration

• Develop strong working relationships with dealers to support ongoing improvement and joint problem-solving.
• Act as a main contact for dealer questions, concerns, and feedback that can shape future enhancements.
• Coordinate with regional field teams, including the Business Development Manager, the internal Dealer Growth team, and other business partners to focus efforts on target dealers.

Performance analysis

• Review dealer performance data tied to technology usage and suggest practical steps for improvement.
• Work with internal stakeholders to collect information on dealer outcomes and adjust training approaches as needed.

Requirements

• Bachelor’s degree in business, marketing, or a closely related discipline.
• At least 5 years of Ford field experience.
• Willingness to travel approximately 80% of the time within the market area, including New York, Philadelphia, Pittsburgh, and Boston.
• Background in training, sales support, and/or dealer relations in automotive, technology, or a similar environment.
• Strong understanding of Ford dealer operations across sales and service.
• Excellent verbal and interpersonal communication skills with the ability to explain complex information clearly.
• Ability to review data and translate it into practical recommendations.
• Team-oriented mindset with openness to both teaching and learning from peers.
• Strong planning and multitasking skills for handling several priorities at once.
• Preferred qualities include creative problem-solving, strategic thinking, curiosity, empathy for dealers and customers, resilience, self-direction, and strong written communication skills.

Benefits and perks

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, ramp-up programs for new parents, and subsidized backup child care.
• Family-building support, including adoption and surrogacy reimbursement, fertility treatment assistance, and related benefits.
• Employee and family vehicle discount program, plus management lease options.
• Tuition assistance.
• Active employee resource groups.
• Paid time for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off, with the option to buy additional vacation time.

Compensation and other details

This role is assigned to salary grade 8, with a pay range of $99,100 to $166,200. The final salary level will depend on the candidate’s skills, experience, job scope, responsibility level, and market value.

Visa sponsorship is not available for this position. Applicants must be legally authorized to work in the United States, and employment eligibility will be verified at the time of hire.

Ford Motor Company is an equal opportunity employer and considers all qualified applicants without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. Reasonable accommodation for the online application process is available by phone for candidates with disabilities.

This role is hybrid in practice. Candidates who live within commuting distance of a Ford hub may be required to work onsite four or more days per week.

The company also notes that applicants do not need to meet every listed qualification to be considered if they believe they can contribute value to Ford.