Case Manager Level 1

About the Role

Allianz Australia is seeking a Case Manager to join its personal injury team in Hobart, Tasmania. The role focuses on managing a portfolio of claims from the point they begin through to final resolution, always within the relevant legislative framework. Success in this position depends on strong collaboration, high-quality claims handling, and a clear focus on helping customers recover and return to work while meeting service and compliance standards.

What You’ll Do

• Handle allocated claims proactively and within delegated authority, aiming for cost-effective outcomes while identifying and addressing barriers to return to work.
• Deliver a reliable customer experience by meeting service standards and resolving enquiries quickly and appropriately.
• Develop productive relationships with customers and important stakeholders such as lawyers, medical practitioners, and rehabilitation providers to support positive outcomes.
• Maintain regular communication with customers and stakeholders so they stay informed and included throughout the claims process and on significant claim updates.
• Assess liability, gather information, conduct investigations, and determine reasonable and necessary treatment and rehabilitation needs.
• Contribute to business performance goals and take part in team or departmental projects when needed.
• Continue building technical expertise across all areas of claims management.
• Stay current with legislative changes and understand how they apply in practice.

What We’re Looking For

• Background in claims or customer service, preferably in insurance or with exposure to allied health.
• Strong commitment to delivering excellent service and creating positive customer experiences.
• Confidence using systems, software, databases, reporting tools, and communication platforms.
• Good planning and prioritisation skills, with the ability to organise work and manage competing demands.
• Ability to understand and apply legislation.
• Skill in recognising complaints early, escalating appropriately, and resolving issues in line with internal processes.
• Clear and effective verbal and written communication skills with the ability to influence and build understanding.
• Interest in using emerging technologies to stay effective in a changing digital environment.

Benefits and Perks

• Supportive and inclusive team culture that encourages authenticity and focuses on customer outcomes.
• Flexible hybrid working arrangements, with workplace adjustments considered where possible.
• Career development support including mentoring, learning resources, growth opportunities, and global mobility options.
• Access to discounts on Allianz products, retail, technology, and travel, along with financial wellness initiatives and the Employee Share Purchase Program.

About Allianz Group

Allianz Group is a globally recognised insurance and asset management business committed to caring for employees, customers, and the wider community. The organisation emphasises inclusion, integrity, fairness, trust, sustainability, mental health, well-being, and lifelong learning. It welcomes applicants from all backgrounds and encourages anyone needing support or adjustments during recruitment to make contact for a confidential discussion.

Additional Information

This opportunity is based in Hobart, Tasmania and is a full-time onsite position. Applicants seeking support or adjustments during the hiring process may contact [email protected] for a confidential conversation.