Case Worker - Homestay

About the organisation

Australian Red Cross is part of a global humanitarian network. Its mission is to stand beside people and communities facing hardship, offering support that helps restore dignity, independence and wellbeing.

About the role

The HomeStay Support service is designed to reduce the risk of homelessness by helping people sustain their current housing and independence. Support may include connecting clients with relevant services, strengthening social support networks, and working through issues that could place tenancy at risk.

As a Case Worker, you will provide tailored support to individuals so they can work toward agreed goals. You will partner with outside agencies and organisations to source suitable assistance, take part in co-design activities, and contribute ideas for improving the way services are delivered so client outcomes are strengthened.

Role details

• This is a full-time position.
• The role is ongoing.
• Work location is Townsville, Queensland, Australia.

Key requirements

The ideal candidate will have experience delivering specialist casework and case management support at a high standard. You should be able to assess complex client circumstances in a holistic way, recognise gaps in service delivery, and manage competing demands while handling intricate cases.

You will also need strong cultural awareness and the ability to work effectively with people from a wide range of backgrounds. Building and sustaining productive relationships with stakeholders is essential.

A current Working With Children Check and an Australian driver licence are mandatory.

Why join us

You will be part of a purpose-driven organisation where your work directly supports people experiencing vulnerability. Diversity is valued and encouraged, and the organisation believes that inclusive teams strengthen both culture and community impact.

Benefits

• Salary packaging options are available, including benefits that can help reduce tax and increase take-home value.
• You may package up to $15,900 for living expenses such as rent, groceries and utility bills.
• Up to $2,650 can be packaged for holiday accommodation and meals when dining out.
• Novated car leases are available.
• Superannuation support is included.
• You may also be able to purchase additional annual leave.
• Access to wellbeing support covering nutrition, sleep, resilience and mindfulness.
• Guided meditation and other wellbeing programs are available.
• Flexible work options may be offered.
• A paid personal day (“Me” day) is included.
• Access to a range of other paid leave options.
• Ongoing learning, training and development opportunities are available.

Additional information

This position is covered by the Social, Community, Home Care and Disability Services Award at Level 4. The base salary starts from $88,090.08 per year, with salary packaging and superannuation in addition.

For confidential enquiries, please contact Maria Smith on 0404 273 465.

Applications from agencies or agency candidates will not be considered for this role.

The closing date for applications is 12 July 2026. Applications will be reviewed as they are received, and the advertisement may close earlier than stated.

Job reference: 13618.