Chief Operating Officer

Company Overview

Gtliab® works with brands to build stronger customer relationships through meaningful engagement that adds value to the brand. The business partners closely with clients to understand each brand’s goals, audience, and direction, then develops customized approaches designed to support long-term expansion, customer loyalty, and measurable outcomes. As an expanding international company, Gtliab® is hiring an experienced Chief Operating Officer to work side by side with the CEO and help establish systems, guide teams, and support scale.

Role Summary

This is a full-time remote role. The COO will take ownership of daily business operations, making sure each department functions efficiently and aligns with the company’s strategic priorities. In partnership with the CEO, this person will manage managers and distributed staff, strengthen internal processes, track KPIs, execute operational plans, and make sure projects are delivered to a consistently high standard. The position is highly practical and leadership-focused, and calls for strong organisation, communication, and decision-making ability.

Key Responsibilities

• Partner with the CEO to deliver the company’s strategic direction.
• Lead everyday business operations across the organisation.
• Coach, supervise, and support managers and remote team members.
• Hire, onboard, and help develop strong-performing employees.
• Run weekly one-on-one check-ins and department reviews.
• Build, refine, and maintain company policies, procedures, and SOPs.
• Define, track, and improve key performance indicators.
• Increase operational efficiency and spot opportunities for automation.
• Handle operational budgets and keep spending under review.
• Prepare weekly and monthly performance updates for the CEO.
• Coordinate cross-functional projects across different departments.
• Address operational challenges and put durable solutions in place.
• Maintain high standards of customer service.
• Contribute to business development and growth initiatives.
• Ensure targets, deadlines, and company goals are met consistently.
• Foster a remote culture that is positive, accountable, and high-performing.

Qualifications and Experience

Candidates should bring at least 3 years of experience in a COO, Operations Manager, General Manager, or other senior leadership role. The role requires proven success in leading remote teams across several departments, strong business planning and strategic leadership experience, and a track record of improving processes and implementing scalable operating systems. Applicants should have excellent analytical, organisational, and problem-solving skills, along with solid financial management capability including budgeting, forecasting, and P&L responsibility. Experience creating KPIs, dashboards, and management reports is important, as are strong leadership, people management, independent decision-making, project oversight, and communication skills. Familiarity with CRM platforms, project management tools, Microsoft Office, and Google Workspace is expected. Background in branding, marketing, customer experience, recruitment, SaaS, or service-led businesses is a plus. A bachelor’s degree in Business, Management, Finance, or a related field is preferred, and an MBA or similar qualification is an advantage.

Requirements

• This role is fully remote and based from home.
• A quiet, professional home office is required.
• You must have a dependable laptop or desktop computer.
• A high-speed fibre internet connection is necessary.
• A noise-cancelling USB headset is needed for meetings and calls.
• An HD webcam is required.
• Strong spoken and written English skills are essential.
• A professional appearance is expected during video meetings.
• You should be highly organised with excellent attention to detail.
• Self-direction and the ability to work independently are important.
• You must be comfortable leading international remote teams.
• Immediate availability is preferred.

Working Hours

This is a full-time role with 40 hours per week. The schedule runs Monday to Friday from 9:00 AM to 5:30 PM UK time, with a 1-hour unpaid lunch break. Availability during UK business hours is mandatory. Some flexibility may be needed for meetings with international clients and remote teams outside regular hours. As a senior leadership role, occasional extra hours may be required depending on business needs.

What We Offer

• A fully remote work-from-home arrangement.
• The chance to work directly with the CEO.
• A competitive salary that will be based on experience.
• Opportunities for career growth in a developing international company.
• A collaborative and supportive team environment.
• The opportunity to shape company strategy and expansion.
• Ongoing professional development and leadership opportunities.

Additional Information

The ideal candidate is an experienced operations leader who enjoys building efficient systems, guiding high-performing remote teams, and contributing directly to business growth.