Client Services Manager

About the company

Lega Nova Group is a marketing and client acquisition business centered on growth. It partners with clients to create customized campaigns aimed at supporting sustainable business expansion and building stronger customer relationships. The workplace places value on teamwork, results, and continuous learning.

Role summary

The Client Services Manager will be responsible for leading client relationships, ensuring service quality remains high, and helping execute tailored marketing and engagement plans. The position focuses on nurturing long-term client partnerships while keeping account performance steady and effective.

Key responsibilities

• Take ownership of a portfolio of client accounts and keep day-to-day oversight of them.
• Act as the main contact for client communication and relationship handling.
• Coordinate the delivery of campaigns and make sure client expectations are consistently achieved.
• Work with internal teams so that strategy and execution stay aligned.
• Track account results and create routine updates and performance reports.
• Look for ways to increase client satisfaction and support account expansion.
• Assist with bringing new clients onboard and help ensure a smooth handoff into active service.

Qualifications

• A bachelor’s degree is required, or equivalent relevant professional experience.
• Background in client services, account management, or customer success is preferred.
• Strong interpersonal, communication, and relationship-building abilities are essential.
• Capability to juggle multiple accounts and priorities in an organized way.
• A detail-oriented, solution-focused mindset is important for this role.
• Comfort working in a fast-moving, performance-driven setting.

What we offer

• Structured onboarding along with ongoing training support.
• A clear professional development path with growth and progression opportunities.
• The chance to manage and expand client relationships over time.
• A collaborative team culture with visible advancement routes.
• Exposure to the full client lifecycle, from onboarding through ongoing account management.

Additional information

This is a full-time W-2 role. Compensation will be discussed during the interview process. The employer is an equal opportunity organization and evaluates all qualified candidates without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.