Community Relations Manager

Role Overview

Tatu City Limited is seeking a Community Relations Manager to steer community engagement, stakeholder coordination, and social impact efforts. The position also provides leadership for the Tatu City Labour Desk and local workforce development initiatives. The goal is to build constructive, long-term relationships with surrounding communities, public officials, residents, and other key partners so that the project can grow in a peaceful and sustainable way.

Key Responsibilities

• Create and roll out community engagement plans that support the company’s strategy and operational goals.
• Develop trusted working relationships with local communities, residents’ groups, county government officials, chiefs, youth organisations, schools, and community-based organisations.
• Serve as the main contact point between Tatu City Limited and the neighbouring communities.
• Organise recurring stakeholder meetings, barazas, awareness sessions, and other engagement activities.
• Track community attitudes and relay emerging concerns, risks, and opportunities to management in a timely manner.
• Help design and monitor CSR programmes that deliver measurable social impact and align with the sustainability agenda, working alongside the CSR Officer.
• Receive, assess, and resolve community complaints and grievances quickly and professionally.
• Drive mediation and conflict-resolution efforts between the business and community stakeholders.
• Set up grievance-handling processes and escalation steps.
• Make sure all community incidents are recorded and closed within agreed timeframes.
• Prepare monthly and quarterly updates on engagement activity, issues, trends, and impact results.
• Provide overall direction and day-to-day supervision of the Tatu City Labour Desk and its administrative work.
• Guide and support the Labour Desk Administrator to deliver efficient, professional service.
• Maintain accurate registers and databases for skilled, semi-skilled, and unskilled community labourers.
• Track labourers registered through the desk, including both employed and unemployed individuals.
• Work with contractors to assess labour and skills requirements and connect those needs to training plans.
• Oversee the delivery and coordination of the Tatu City Training Academy and its related learning programmes.
• Monitor graduate placement and job uptake across Tatu City projects and contractor operations.
• Ensure contractors meet local hiring commitments and labour obligations set out in contract terms.
• Manage and coordinate casual labour needs across projects and operational areas.
• Handle community expectations around jobs, recruitment procedures, and training opportunities.
• Support the planning and execution of engagement events, recruitment drives, training forums, and labour-related activities.
• Prepare labour desk performance dashboards, workforce statistics, and community employment impact reports for management.
• Ensure the Labour Desk functions in line with company policy, labour laws, and stakeholder engagement commitments.

Requirements

• A bachelor’s degree in Community Development, Public Relations, Social Sciences, Human Resource Management, Communications, or a closely related discipline is required.
• A minimum of 10 years of relevant experience in community relations, stakeholder engagement, or labour coordination.
• Solid knowledge of community engagement, labour coordination, conflict resolution, and stakeholder management practices.

Additional Information

This is a full-time, on-site position based in Tatu City, Kiambu, Kenya.

No salary, stipend, or vacancy count was specified in the source information.