Crew Accommodations Agent - India

Role overview

Corpay’s Lodging division is seeking a Crew Accommodations Agent based in India. The position focuses on arranging hotel stays and ground transport for airline crew members while keeping bookings, communications, and issue resolution running smoothly. You will work through the company’s internal booking platform, coordinate with clients, vendors, and colleagues, and follow defined operating procedures to support accurate and timely service. The role reports to the Crew Accommodation Support Manager and involves regular cross-functional collaboration.

How this role works

• This is a remote position.
• You will have a dedicated work area in India.
• Company equipment and remote-access setup will be provided.
• Formal, hands-on onboarding and training are included.

Key responsibilities

You will manage crew lodging and transportation arrangements, including flight attendants, pilots, ad-hoc crews, and other airline staff. The role also includes handling urgent rebookings, coordinating with supervisors during disruptions, serving as the main point of contact for client scheduling teams and internal departments, and making sure operational issues are resolved quickly.

Operational duties

• Arrange and monitor hotel and ground transportation bookings for crew and related airline personnel.
• Respond to emergency relocation needs and work with the shift supervisor to prevent delays or cancellations.
• Act as the communication bridge between client teams, internal departments, and external vendors.
• Use the booking and tracking systems accurately to record, manage, and report reservation activity.
• Source suitable hotel options in markets where contracted properties are unavailable or when sold-out situations occur, including handling approvals for non-compliant choices.
• Process payments to hotel and transport vendors in line with contract terms.
• Support account management, IT, billing, and commission collections with research, data collection, and troubleshooting.
• Report incidents and operational concerns promptly to the shift supervisor or operations leadership.
• Maintain punctuality, attendance, and compliance with company rules and the employee handbook.

Skills and working style

• Strong relationship-building and client-facing communication skills.
• Clear written and verbal communication, including negotiation ability.
• Good organization, prioritization, and multitasking under pressure.
• Comfort working independently as well as in a team setting.
• Knowledge of hotel sourcing, rate discussions, and market-specific booking needs.
• Strong computer literacy, especially with Outlook, Word, Excel, and PowerPoint.
• Willingness to work shifts, longer hours during irregular operations, and schedule changes based on client needs.

Qualifications

• Fluency in English is required.
• A high school diploma or an equivalent qualification is needed.
• Prior experience in travel coordination, hospitality, or a related hotel/travel role is preferred.
• A minimum of 3 years of experience in the hotel/travel industry or a similar position is strongly preferred.
• Applicants should be able to work in a fast-moving environment.
• Proficiency with Microsoft Office and travel booking tools is expected.

About the employer

Corpay is a global technology company focused on commercial payments. Its solutions support fuel, payables, toll, and lodging payments for customers across more than 80 countries. The company emphasizes innovation, inclusion, respect, and equitable hiring practices.

Transparency, screening, and policy notes

Employment offers may depend on successful pre-employment screening by an approved third-party provider, where allowed by law. Screening can include reference checks, identity verification, criminal checks, financial or sanctions checks, and other relevant background review.

Unsolicited resumes from recruitment agencies or search firms are not accepted unless a valid written agreement exists. Any such submission becomes the property of the company, and no fee will be paid for it.

The employer is an equal opportunity organization and does not discriminate on protected characteristics under applicable law. Candidates needing reasonable accommodation during the hiring process should contact Human Resources.

The company may use AI and other technology-assisted tools for screening, assessment, or interview scheduling, but final decisions are made by people.

A candidate privacy notice is available through the company’s privacy policy.

Compensation decisions are based on skills, experience, qualifications, and market benchmarks. Where required by law, pay information may be shared in the posting or before the interview process. Additional compensation such as bonuses, incentives, benefits, or variable pay may apply when relevant.