Customer Service Advisor

About the Role

This position is for a Customer Service Advisor in Tirana, Albania, within DHL Express. The role sits in a global logistics and express transport environment where service quality and customer satisfaction are central. It is offered as a 6-month contract with the possibility of extension.

Key Responsibilities

• Handle customer inquiries through phone, email, and other communication channels.
• Provide fast, accurate, and professional answers to customer questions and concerns.
• Track shipments and share updated information on their progress and status.
• Manage complaints and special cases while maintaining a positive customer experience.
• Record and process customer orders and service requests.
• Work with other departments to ensure efficient solutions and high service standards.
• Spot customer needs and offer additional services where suitable.
• Maintain DHL’s standards for service quality and customer satisfaction.

Candidate Profile

• Advanced English proficiency is mandatory, with C1 or C2 level required.
• Strong verbal and written communication skills.
• Positive mindset with a strong customer-first approach.
• Good organizational ability and attention to detail.
• Ability to stay effective under pressure and handle challenging situations professionally.
• Comfortable using computers and different operating systems.
• Prior experience in customer service, customer support, a contact center, or a similar role is an advantage.

What We Offer

• Career growth opportunities with a leading global company.
• Professional training and ongoing support.
• Modern, international, and collaborative work environment.
• Competitive pay and performance-based bonuses.
• Employee benefits package according to company policy.
• Working hours from Monday to Friday.

Additional Information

The role is based in Tirana. The contract duration is 6 months, with the option to extend it. The job is full-time and onsite.