Customer Service Representative

Role overview

Greenstar is hiring a Customer Service Representative for its team in Millennium Park, Ballycoolin, Dublin 11. The position follows a Monday to Friday schedule and sits within Panda’s customer service function. This role is suited to someone with strong communication abilities, a positive outlook, and a willingness to learn. Prior customer service experience can help, but it is not a requirement because full training will be provided.

In this position, you will support both household and business customers as they interact with Panda. Your work will involve answering questions, helping to solve problems, and sharing accurate information about the company’s services.

What the role involves

• Managing incoming telephone calls and routing customers to the correct person or team when required
• Communicating with residential and commercial customers in a polite, professional, and supportive way
• Giving clear and correct details about Panda services and customer accounts
• Dealing with customer questions, requests, and complaints in a timely and consistent manner
• Working alongside other departments to help close customer issues efficiently
• Completing customer-related tasks accurately in internal systems
• Making follow-up courtesy calls regarding complaints or service problems
• Maintaining precise and up-to-date records of customer conversations and actions taken
• Supporting the wider team in a flexible and fast-moving setting
• Helping build a positive, collaborative team environment

What makes a strong candidate

• Someone who learns quickly and brings a positive attitude to the job
• A person who is comfortable speaking with customers by phone
• An individual who is professional, approachable, and empathetic
• Customer-oriented and committed to delivering a high level of service
• Able to remain calm, focused, and organised in a busy workplace
• Confident using computer systems and adapting to new processes
• Careful and detail-oriented in day-to-day work
• Strong spoken and written communication skills
• Good at managing tasks and deciding what to prioritise first
• Flexible enough to assist across different team needs when necessary
• A team player who contributes to a welcoming and supportive atmosphere

What is offered

• A competitive salary
• A Monday to Friday working pattern
• Paid breaks
• Annual leave entitlement
• Comprehensive training from the start
• A friendly and supportive workplace
• Opportunities to progress your career within Panda

About Panda

Panda operates in waste management, but its work goes well beyond collecting bins. The company focuses on finding safer, smarter, and more sustainable ways to recycle and repurpose materials that might otherwise be discarded.

Over the last 30 years, Panda has developed into a major resource recovery business with nearly 3,000 employees across several brands. The organisation is guided by a shared purpose: protecting people, supporting customers, and creating a positive impact on communities and the environment.

The company places people at the centre of its culture, encouraging teamwork, wellbeing, development, and growth. It also values high standards, innovation, responsibility, safety, open communication, honesty, and accountability.

Equality and diversity

Panda aims to attract and retain a skilled, diverse workforce that reflects the communities it serves.

Additional notes

This opportunity is intended for someone looking to build a long-term career in customer service with a growing business that values its people and the service they deliver.