Customer Service Representative
Wiesbaden, Hessen, Germany • Vollzeit
Bewerben Sie sich als Erste/r!
- Erfahrung
- 3–6 yrs
- Gehalt
- —
- Stellenangebote
- 1
- Veröffentlicht
- vor 2 Stunden
- Work mode
- Im Büro
- Ausbildung
- Bachelor’s degree in business or human resources
- Eligibility
- Applicants who meet the education and/or experience criteria for the role may apply. The position is intended for candidates with a background in business or human resources, or substantial relevant experience in customer service program management, process improvement, project management, and anal…
- Resume
- Required to apply
Where you'll work
Stellenbeschreibung
Role Overview
This full-time, on-site Customer Service Representative position is based at Building #3340, North Clay Kaserne (Flugplatz Erbenheim), 65205 Wiesbaden, Germany. The role focuses on managing customer feedback programs, supporting service standardization efforts, coordinating recognition activities, improving processes, and maintaining program documentation and supplies.
Customer Feedback Management
- Oversee the Interactive Customer Evaluation (ICE) program and the Commander’s Hotline.
- Enter paper customer comment cards into the ICE platform.
- Prepare weekly, monthly, quarterly, and annual ICE reports through PowerBI while maintaining complete data accuracy.
- Deliver initial and yearly refresher ICE training for new and current ICE Site Service Provider Managers and supervisors, and keep training records and materials up to date.
Customer Service Area Standardization
- Help roll out the Service Culture Campaign by coordinating work and making sure offices and customer-facing areas meet standard requirements.
- Prepare and submit a Standard Operating Procedure for the Customer Service Area Standardization Initiative.
Awards Program Support
- Work with directorates to prepare award packages and help run monthly Customer Service Award Tours.
- Support quarterly processes for USAG Wiesbaden Workforce Engagement Awards.
- Plan and support quarterly All Hands events and other award presentations, including the concept, script, slide deck submission, and After Action Report delivery.
Process Improvement
- Submit quarterly process improvement recommendations in a two-page information paper format.
- Create, run, and review surveys to find improvement opportunities, then provide findings and recommended actions to the COR.
Program and Project Documentation
- Prepare and maintain detailed program records such as SOPs, progress reports, briefings, information papers, and required Government forms.
- Use Microsoft 365 and any other provided software to manage documentation.
Supplies Management
- Perform inventory checks for program and project supplies twice a year.
- Submit supply order requests with proposed quantities, item descriptions, estimated pricing, and source details.
Meetings and Coordination
- Attend and facilitate meetings with Government representatives to review program and project status and performance.
- Arrange meetings, research requested information, and compile and proofread reports and studies.
Requirements
Applicants should either hold a bachelor’s degree in business or human resources, or have equivalent experience and qualifications. The role calls for three years of experience in customer service program management in English, process improvement, and project management, or six years of relevant experience covering customer service program management, process improvement, project management, and analytics.
Additional Information
This position is full time and located onsite in Wiesbaden, Germany. No salary, benefits, application deadline, or vacancy count were provided in the source material.
Source Note
The posting includes a job reference line from the source system, which has been omitted from this version.