Customer Support Executive

Role Overview

This position is suited to an energetic, customer-oriented professional looking to build a career in an international voice support environment. The role calls for strong communication, problem-solving, and service-minded skills, along with the ability to thrive in a busy, fast-changing setting. The job involves working night shifts and adapting to customer service requirements for overseas clients.

About the Employer

Quess Corp is one of India’s largest business services companies, supporting more than 500,000 professionals across multiple industries. As a Fortune India 500 organization with a worldwide footprint, the company delivers dependable HR solutions, smooth workforce deployment, and long-term career backing. Working here provides access to major projects with leading businesses, along with the stability and benefits of a well-established employer.

Key Responsibilities

• Manage both incoming and outgoing customer calls for international customers.
• Respond quickly and professionally to questions, concerns, and service requests.
• Handle customer issues in an effective manner while preserving strong satisfaction levels.
• Record customer conversations accurately and keep CRM entries up to date.
• Adhere to internal processes, quality expectations, and compliance guidelines.
• Use clear English communication to ensure a positive customer experience.
• Refer complicated cases to the relevant team when needed.
• Work toward targets related to quality, productivity, and customer satisfaction.
• Coordinate with teammates and supervisors to enhance service quality.

Candidate Profile

Applicants should be comfortable working in an international voice process and should be prepared for night-shift schedules. A customer-first attitude, strong spoken English, and the ability to operate in a high-volume support environment are important for success in this role.

Eligibility

Graduation is not mandatory for this role.

Additional Information

No stipend or salary amount was specified in the source details. No openings count, joining date, or application deadline was provided.