Customer Support Technician

About the Company

Applied Materials is a worldwide leader in materials engineering technologies that power the production of nearly every modern chip and advanced display. The company creates, builds, and services sophisticated equipment that supports the manufacturing of display and semiconductor chips, which form the core of the devices people use every day. As a key part of the global electronics ecosystem, it helps enable transformative technologies such as AI and IoT. If you are motivated to advance materials science and engineering for next-generation innovation, this role offers the chance to contribute to technology that has a real-world impact.

What the Role Offers

This position is based in Singapore, Singapore. You can expect a supportive environment designed to help you learn, build your capabilities, and grow your career while working on meaningful customer challenges in a global organization. The company also emphasizes employee wellbeing through programs that support personal and professional growth, both at work and outside of work.

Key Duties

• Carry out standard Tier I tasks, including wafer measurement.
• Handle preventive maintenance and wet cleaning independently, and support senior engineers with corrective maintenance when needed.
• Take apart, clean, and rebuild kits as part of kit quality and management work.
• Learn and apply diagnostic approaches, along with the use of documentation and testing tools, with guidance from senior engineers.
• Troubleshoot and resolve basic technical issues.
• Follow best-known methods, use knowledge-management systems, and comply with all intellectual property guidelines.
• Represent Applied Materials professionally in customer interactions and maintain strong service standards at all times.
• Keep the customer workspace tidy and orderly, even in challenging situations, while maintaining a constructive attitude.
• Observe all safety procedures consistently and treat safety as a core value.
• Perform any other duties assigned by the manager.

Working Conditions and Physical Requirements

This is a physically demanding role that involves extensive walking, prolonged standing, working in confined spaces, bending, squatting, twisting, kneeling, reaching, and climbing stairs and ladders. It also requires lifting up to 35 lbs, distinguishing between colors, and working around noise levels that may be difficult for people sensitive to sound. The role includes using hand tools and power tools. Because the work is typically performed in a clean-room setting, appropriate personal protective equipment must be worn, such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Work Schedule and Travel

The job requires 12-hour rotating shifts, covering both day and night schedules, and overtime may be needed depending on operational requirements. Travel is required for about 20% of the time. Relocation is not eligible for this position.

Additional Information

This is a full-time role with an employee type of Assignee / Regular. The company is an equal opportunity employer and considers qualified applicants without discrimination based on race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran status, military status, or any other status protected by law.

Role Scope

The role calls for analytical thinking, practical use of scientific methods, and the ability to work effectively within a broader team environment. It does not include supervisory responsibility. Typical issues in the work area should be handled independently using established procedures or scientific methods, with the main impact focused on the quality of one’s own work. Strong communication skills are needed to exchange information effectively.