Customs Broker

Role overview

DHL Global Forwarding is hiring a licensed Customs Broker for its Customs team in Matraville (Sydney), New South Wales. This position supports the end-to-end clearance of shipments while helping ensure compliance with Australian customs and trade rules.

About the company

DHL Global Forwarding is a global logistics leader providing transport and freight solutions across multiple modes to customers around the world. The business supports secure, reliable global trade and serves sectors such as technology, life sciences and healthcare, engineering, manufacturing and energy, auto-mobility, and retail.

Responsibilities

• Oversee customs clearance from start to finish and make sure each shipment follows Australian customs requirements.
• Review supporting paperwork, classify goods correctly, prepare customs entries, and confirm all regulatory conditions are satisfied.
• Deliver strong customer support by managing incidents, escalations, and disputes in a timely and professional way.
• Keep current with updates to customs, tariff, classification, and trade compliance rules.
• Guide customers on customs and trade compliance matters when needed.

Key accountabilities

• Submit customs declarations accurately and within required timeframes.
• Meet assigned performance targets and operational metrics.
• Ensure all work aligns with applicable trade compliance legislation.
• Maintain active licences and accreditations, including DAFF accreditation and Brokers Licence, while completing all required professional development.

Requirements

• At least 2 years of experience lodging Australian customs entries for ocean and air freight.
• Current licensed customs broker status.
• Strong knowledge of Australian customs procedures and trade compliance obligations.
• Ability to handle customer issues, resolve conflicts, and respond well to escalations.
• A results-driven approach with the discipline to work toward targets and KPIs.
• Ability to work collaboratively, adapt positively to change, and stay focused under pressure.

What to expect

• Hybrid working arrangements may be available after successful onboarding.
• The company is regularly recognised as a great place to work.
• Wellbeing support includes an annual fitness subsidy.
• Competitive compensation and employee benefit programs are offered.

Additional information

This role is based at Matraville (Sydney) Station. The position is full-time and onsite initially, with hybrid flexibility possible after onboarding. Applicants who want a long-term career in logistics and customs compliance are encouraged to consider this opportunity.

Behavioural expectations

Success in this role also depends on demonstrating the organisation’s behavioural expectations: using strengths to drive results, building trust and shared purpose, staying positive and clear-minded during change or challenge, and showing determination to succeed together while creating growth opportunities.