Delivery Manager

Role overview

peopleworth is part of an employer group that partners with a range of forward-looking organisations. The team is looking for an accomplished Delivery Manager to oversee the day-to-day execution of education and learning programmes. The position focuses on coordinating cross-functional delivery teams, creating strong learner experiences, nurturing stakeholder partnerships, and making sure programmes run smoothly, efficiently, and to a high standard. This role also contributes to ongoing improvement, operational effectiveness, and strong learner outcomes.

Key responsibilities

• Create and refine practical processes that strengthen the quality and consistency of programme delivery.
• Guide and support programme coordinators, facilitators, mentors, and other members of the delivery function.
• Serve as the main point of escalation for complex issues involving programmes or learners.
• Work closely with learner support teams to help deliver positive participant results.
• Coordinate facilitators and mentors so programmes are delivered successfully.
• Assist with attracting, onboarding, engaging, and retaining facilitators.
• Track programme results and review operational data to identify opportunities for improvement.
• Develop and maintain productive relationships with important stakeholders and programme partners.
• Partner across teams to meet delivery targets and shared goals.
• Spot, prioritise, and actively manage operational risks during programme delivery.
• Help build scalable systems, processes, and operational tools.
• Bring programme needs and stakeholder feedback into planning and operations discussions.

Requirements

• Proven background in programme delivery within higher education, professional learning, training, or a related setting.
• Experience leading multidisciplinary teams and helping people develop.
• Strong capability in operational management and process enhancement.
• Ability to handle complex problems and resolve escalations effectively.
• Experience working with mentors, facilitators, coaches, or learner support staff.
• Well-developed stakeholder management and relationship-building skills.
• Strong analytical thinking, reporting, and decision-making skills.
• Confidence in identifying and managing operational risks ahead of time.
• Excellent communication and collaboration skills with varied stakeholder groups.
• Commitment to delivering outstanding learner, customer, or participant experiences.
• Ability to perform well in a fast-moving and changing environment.
• Experience balancing quality outcomes with commercial and operational priorities.

Benefits

• A collaborative culture that values people and performance equally.
• Opportunities to develop in a fast-paced setting.
• Exposure to innovative learning and development programmes.
• The chance to contribute to meaningful learner and career outcomes.

Recruitment process

The employer group uses a fair, transparent, multi-stage hiring process to ensure the right fit for both sides.

• Application submission: complete the online form and answer a few short application questions.
• Initial review: the application is assessed for role match, and suitable candidates are added to the longlist.
• Video interview stage: shortlisted applicants record brief answers to 3 to 4 role-specific questions.
• Live interviews: selected candidates attend first-round interviews and, where relevant, additional rounds depending on the role.
• Final shortlist and verification: reference checks and background checks are completed.
• Offer and contracting: successful candidates receive formal offers and contract paperwork.
• Pre-boarding and onboarding: after acceptance, candidates complete pre-boarding before starting with the employing organisation in the employer group.

Throughout the process, clear communication, respectful interaction, and timely feedback are emphasised.