Dispatch Service Crew

About the Company

Calo was founded in Bahrain in November 2019 with a simple goal: make healthy food easier to access. The team works on delivering better, faster, and more affordable food solutions through technology.

Role Summary

The Dispatch Service Crew member serves as the key link between the kitchen and delivery riders. In a busy quick-service restaurant setting, this role focuses on checking orders carefully, coordinating dispatch, and keeping the service moving quickly so customers receive the correct meal on time.

Working Relationships and Expectations

• You will guide and supervise food packing staff involved in meal portioning and dispatch.
• You will coordinate closely with Operations and Dispatch leadership, Logistics, and Quality teams to improve accuracy, handle customer requests, and streamline workflows.
• This is a shift-based role in a high-volume environment, and wearing personal protective equipment is required throughout dispatch operations.

Key Responsibilities

• Review orders against the Kitchen Display System, confirm portion sizes and presentation, and make sure sauces, utensils, and other accompaniments are included.
• Allocate delivery orders to riders, assist with route planning to improve driver productivity, and keep an eye on the active delivery queue.
• Push delayed tickets forward and monitor Speed of Service timings to reduce waiting time.
• Carry out regular checks and follow HACCP, sanitation, and safety procedures.

Ideal Candidate Profile

The preferred applicant should have prior team-leading experience in service crew or food portioning roles within busy restaurant or QSR kitchens, ideally with 2 to 4 years of experience. A background in health and safety practices and HACCP standards is preferred, and certification is an advantage.

The role also calls for practical knowledge of food portioning and packing, confidence using computers, Excel, and Google Sheets, and the ability to perform well in a fast-moving, high-pressure setting. Strong English communication skills, team leadership ability, and comfort working with POS systems and Kitchen Display Systems are important.

Additional Skills and Traits

• Ability to stay calm and make decisions during peak rush periods.
• Clear and quick communication with kitchen staff and delivery riders.
• Strong attention to detail for catching missing sides or incorrect order modifications.
• Commitment to quality and continuous improvement.
• Empathetic leadership style that supports team growth.
• Strong focus on customer satisfaction.

Additional Notes

This position is based in Qatar and follows a full-time, onsite working model. The role does not specify salary, opening count, or start date details.