Event Specialist

Role overview

The Event Specialist role at Sheraton Hotels & Resorts in Doha supports sales and guest service activities tied to reservations, guest requests, and revenue opportunities. The position is part of the Sales & Marketing function and is a non-management, full-time role based at Al Corniche Street, Doha, Qatar.

What you'll do

• Connect guests or internal teams with the right department, such as Sales, Data Administration, or Accounting, to resolve requests, issues, or inquiries.
• Use selling methods that help increase revenue while protecting existing guest loyalty, including upselling where appropriate.
• Offer approved complimentary items or benefits to guests, such as rewards points, show tickets, or gift certificates.
• Help promote the brand image both inside the organization and outside it.
• Handle requests related to redeeming Marriott Rewards points.
• Manage reservation requests, modifications, and cancellations received through phone, fax, or mail.
• Record Marriott Rewards information in the relevant system when processing guest reservations.
• Respond to and document guest calls, questions, requests, and concerns in a timely way.
• Carry out routine office support tasks for Sales & Marketing, including filing, emailing, typing, and faxing.
• Support management in training and motivating employees and act as a positive example for the team.
• Follow company policies and procedures, maintain a neat and professional appearance, and protect confidential information and company assets.
• Greet and acknowledge guests according to service standards, stay attentive to their needs, and thank them sincerely.
• Communicate clearly and professionally, prepare written communication accurately, and use proper telephone etiquette.
• Build productive working relationships, support shared team goals, and respond appropriately to colleague concerns.
• Observe others’ work to ensure quality and service standards are being met.
• Read and verify information across different formats and handle physical tasks that may include moving items up to 10 pounds without assistance.
• Complete other reasonable duties assigned by supervisors.

Qualifications and experience

Applicants should have a high school diploma or GED equivalent and at least 2 years of related work experience. No supervisory background or special license/certification is required.

About Sheraton

Sheraton is part of Marriott International and has served as a place for people to gather and connect since 1937. With more than 400 communities worldwide, the brand focuses on belonging, engaging guest experiences, and thoughtful service. Marriott International is an equal opportunity employer that values diversity and does not discriminate on protected grounds, including disability, veteran status, or other legally protected bases.

Additional information

Job number: 26080800

Job category: Sales & Marketing

Schedule: Full time

Remote work: No

Position type: Non-management

Location: Al Corniche Street, Doha, Qatar, Qatar

This role emphasizes guest care, reservation handling, brand support, and coordination across departments in a hospitality setting.