Groups Reservations Coordinator
Wellington, Wellington Region, New Zealand • Vollzeit
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- Erfahrung
- Beliebig
- Gehalt
- —
- Stellenangebote
- 1
- Veröffentlicht
- vor 1 Stunde
- Work mode
- Im Büro
- Eligibility
- Candidates with experience in reservations, front office operations, or related hotel roles, and those who feel they can succeed in the position even if they do not meet every listed requirement, are encouraged to apply.
- Resume
- Required to apply
Where you'll work
Stellenbeschreibung
Role overview
InterContinental Wellington, a centrally located five-star property on Wellington’s waterfront, is hiring a Groups Reservations Coordinator to join its reservations function. This position reports to the Reservations Manager and focuses on handling group enquiries and bookings with accuracy, speed, and a strong guest-service mindset.
What you will do
- Take ownership of group reservation enquiries and bookings from the first enquiry through to final confirmation, making the process smooth for both organisers and attendees.
- Work closely with the sales and revenue teams to improve group booking outcomes and manage room inventory efficiently.
- Keep all reservation information current, precise, and well recorded.
- Provide prompt, tailored service to group organisers and participants.
- Support revenue growth by identifying and promoting booking opportunities.
- Develop positive, lasting relationships with group clients while making sure their needs are handled and expectations are surpassed.
What the hotel is looking for
The ideal candidate will have a background in reservations, front office operations, or a similar hospitality role. You should bring strong administrative capability, prior hotel experience, familiarity with a property management system such as Opera, and the confidence to communicate effectively with both guests and internal teams.
Benefits and support
- Paid birthday leave
- Comprehensive training at the start of the role
- 50% discount on food and beverage at IHG hotels worldwide
- Daily laundered uniform
- Additional parental leave support
- Flexible working arrangements
- Proactive health days
- Long-term career development through the company’s lifelong learning programme
- Career milestone celebrations
- Transfer of entitlements when moving and growing within IHG
- Hotel accommodation and food and beverage discounts
- Access to a retail discount platform that helps stretch your pay further
About the employer
InterContinental Wellington is presented as the city’s most centrally located and experienced global five-star hotel, known for luxurious accommodation and high-quality dining.
Application note
Applicants who do not meet every requirement are still encouraged to apply if they believe they are a strong match for the position.