Host / Hostess

Role overview

City Centre Rotana Doha is seeking an energetic, self-driven Food & Beverage professional to join its team as a Host / Hostess. In this role, you will create a welcoming first impression for guests and support smooth front-of-house operations with courtesy, efficiency, and professionalism.

Key duties

• Deliver consistently warm, friendly, polished, and attentive service.
• Greet guests at the assigned outlet, escort them to their tables, and remain available as their main point of contact.
• Manage reservations, keep the booking register updated, and answer calls in a professional manner.
• Prepare the outlet before service begins together with the service team.
• Work with the service team to arrange seating according to the floor plan, including reserved or blocked tables.
• Monitor the cleanliness and upkeep of the outlet and its entrance area.
• Protect guest comfort by staying approachable while maintaining a discreet and respectful presence.
• Know the menus and current promotions thoroughly so you can recommend items when requested.
• Help maintain and update the outlet database.
• Check that guests leave satisfied and with a positive impression.

Education and experience

A diploma or degree in hospitality is preferred, along with prior experience in the Food & Beverage department of a hotel. Strong spoken and written English is essential, and additional language skills are an advantage.

Skills and personal attributes

The right candidate should be service-focused, eager to exceed guest expectations, and bring a positive attitude, excellent interpersonal skills, a neat appearance, and a well-groomed presentation. A cheerful, smart, and enthusiastic approach is important, along with the ability to work well with others and adapt to guest needs.

Core competencies

• Understanding the role and its requirements
• Accountability and ownership
• Respect for individual differences
• Strong customer orientation
• Flexibility and adaptability
• Team collaboration