Houseman

Company overview

Accor is a global hospitality group that offers opportunities across a wide range of brands and locations. The company emphasizes personal growth, learning, and meaningful work, aiming to create an environment where team members can develop while contributing to memorable guest experiences.

About Fairmont Hotels & Resorts: Fairmont is known for delivering premium hospitality across destinations in North America, the Caribbean, Europe, Africa, the Middle East, and Asia Pacific. The brand is associated with iconic properties and is guided by the principles of respect, integrity, teamwork, and empowerment. It also places strong importance on ethical standards, fairness, dignity, responsible tourism, and environmental stewardship through its Green Partnership program.

Role summary

Working under the direction of Housekeeping Management, this position is responsible for maintaining linen flow, keeping guest corridors clean, and ensuring guest requests are handled promptly and accurately.

Key duties

• Deliver guest service in line with Fairmont standards and operating procedures.
• Remove soiled linen from pantries on a regular basis and return it to the linen room.
• Replenish pantries with fresh linen according to stock levels.
• Support the linen room with routine daily tasks when needed.
• Report any lost-and-found items immediately, whether found in rooms, corridors, service lift landings, public spaces, or the basement.
• Escalate faulty equipment to the Floor Supervisor or Housekeeping Management without delay.
• Be accountable for assigned keys, pager, and work papers, and return them before the shift ends.
• Clean and store all equipment, including vacuums, in the storeroom after use.
• Vacuum and dust corridors and staircases based on the assigned section.
• Deliver guest supplies to pantries each day according to the order list and restock service areas.
• Record and complete guest requests passed through Housekeeping Supervisors or Management exactly as instructed.
• Move furniture when operationally required.
• Refill chemicals each day.
• Clean wall lights and ceiling lights as needed.
• Polish brass and clean windows, including frames, in arrival rooms and long-stay guest rooms.
• Help remove guestroom drapery for cleaning.
• Carry out deep-cleaning tasks such as carpet spot treatment and shower-head descaling.
• Keep the housekeeping office, floor pantries, and storerooms neat and organized at all times.
• Report any condition that may present a health or safety risk.
• Support the training of new House Attendants when required.
• Attend training sessions arranged by Housekeeping and Human Resources.
• Carry out other reasonable instructions from the Supervisor or Hotel Management.

Requirements

• Strong English fluency is required.
• Good spoken English communication is essential.
• Prior experience in a hotel housekeeping department is preferred.
• Background in customer service is an advantage.
• Experience in a 5-star property is desirable.
• Must be energetic, adaptable, and able to work well under pressure.

Additional information

The organization is committed to diversity and inclusion. Employment equity goals and targets will be considered during recruitment. Applications from people with disabilities and candidates from diverse backgrounds are welcomed.