IT Support Officer

Role Overview

TM Group is seeking a proactive and service-oriented IT Support Officer to join its remote support team. This is an entry-level, full-time opportunity for someone who enjoys troubleshooting technology issues and helping people work smoothly with digital tools and systems.

What You’ll Do

In this role, you’ll handle remote technical support for employees and users across the organization, helping keep IT services running reliably. You’ll manage day-to-day support requests, assist with maintenance tasks, and contribute to a better support experience overall.

• Respond to IT queries received by phone, email, and ticketing platforms.
• Identify and resolve issues involving hardware, software, and network connectivity.
• Support end users with timely troubleshooting and issue resolution.
• Assist with account administration, including password resets and access-related tasks.
• Install software and carry out basic system setup and configuration work.
• Maintain clear and up-to-date IT documentation.
• Track support tickets and escalate more complex problems when needed.
• Help improve support workflows and service delivery processes.

What We’re Looking For

The ideal candidate should bring a basic foundation in computers and a genuine interest in technical support. A customer-first attitude, clear communication, and the ability to solve problems calmly are essential for success in this role.

• Basic knowledge of computer hardware, operating systems, networking fundamentals, and common business software.
• Familiarity with Windows, Microsoft Office, remote desktop tools, and help desk systems is an advantage.
• Good communication and interpersonal skills.
• Strong troubleshooting and analytical thinking.
• A helpful, customer-focused approach to support.
• Previous exposure to IT support, technical assistance, or customer service is useful but not mandatory.
• Reliable internet access and the ability to work independently from home.
• Willingness to learn and grow technical skills over time.

Additional Information

This is a remote position based in Australia and is suitable for entry-level candidates. TM Group offers a flexible work setup, structured training, career development opportunities, competitive compensation, and employee benefits. The role is designed to provide practical experience across a range of technologies while working with experienced IT professionals.